Magic Jack Complaint

Magic Jack Complaint


chewaflo's Picture Reviewed by chewaflo

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Magic Jack charged renewal one year after return


I returned the magic jack shortly after receiving it because it would not work for me. Received refund. One year later I received an email at 12:35 AM stating that if I did not respond to the email within one hour my account would be automatically charged for the renewal. Since I was asleep at the time I did was not able to respond in a timely fashion and when I checked my email at 7:30 am and then checked my bank account the money had already been charged.
I called magic jack and expressed my frustration and while the account was then canceled I was told the money would not be refunded until 48 to 72 hours later. I was told this was because I had signed up for automatic renewal and would have to cancel it on the website. I never sign up for automatic renewal on ANYTHING. Check you bank accounts.


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