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Magic Jack Support Ticket - Flagstaff, Arizona - Phone Service Cut-off

Magic Jack Support Ticket - Flagstaff, Arizona

Phone Service Cut-off - Customer Service and Billing

Created By: amcpeak's Picture amcpeak Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 1
Product: Customer Service and Billing

I have sick people in the house and MJ seems to have cut-off my telephone service. Calling my Mj number gets a message "system errors" I have had numerous chats with MJ in the last 30-60 days about them double charging. Twice they agree to correct the problem and cancel the charge on my credit card but nothing happens. So. I finally disputed their October 2012 wrongful charge on my credit card two or three days ago and I think they have retaliated despite the fact that I have about four years to run on my original MJ Plus contract from October 2011 which was paid in full at that time. I have been generally very pleased with MJ but double charging at about $104.00 a pop is not what they are supposed to be about.


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