Magic Jack Support Ticket

Magic Jack wants payment for shipping a replacement for a faulty device

Created By: lindap53's Picture lindap53 Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 8 months ago
Department: N/A Replies: 4

after months of having the same problem with a Magic Jack Plus device Magic Jack said they would send a replacement. Then told me I would have to pay $10.95 in shipping and handling. When I stated that I had already paid this charge once and that it was not my fault the device did not work properly, they refuse to send the replacement unless I pay the charge. Needless to say, I'll now find another phone alternative


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Naga says: (3 years ago)
yes same thing happen to me i bough new through online once i plug in to my computer nothing is happen/working and once i complaint them that the device is not working they says that there is no gurentee or warentee for that to rereplace or refund
so,i thing its a fruad company

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