Magic Jack Complaint

Magic Jack Complaint

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waste of time


Could never get past the final step of CREATE AN ACCOUNT - Step 10.

Everytime I cliked CREATE AN ACCOLUNT with all steps properly filled it would go back to Step 10 and blank out the field with the credit card #.

Spent 12 hours with their "technicians" doing all sorts of things, none of which worked. They eventually told me something was wrong with my computer. Took my brand new iMac back to Apple and they verified the computer worked perfectly.

Never one to easily give up took the MJ device back for a refund. I bought another one. Same hangup again on Step 10. Didn't bother contacting them for help again having already proven they were incompetent. I took the second MJ back for a refund.

Then I bought a third one and went to my friends place on hos Windows computer. The exact same problem again.

In conclusion ......... if you can complete registration and the device works, consider yourself lucky. I have no idea what percentage of their customers are unable to register but it must be high. The good news is it may be a blessing in disguise if you can't register because when something else goes wrong down the line, and according to thousands of complaints on line, you will likely get no satisfaction addressing other problems as well.

You will likely get no help from their chat/help service.

This company can be very bad news - I would advise to forget them completely.


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