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Magic Jack Complaint - help
Magic Jack Complaint

Magic Jack Complaint

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I have been using Magic Jack for years and decided to upgrade to the plus. The power adapter provided worked for a brief moment and the died. The company would not replace it and would not refund any money. Bad customer service.


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Comments


oneberrio says: (7 years ago)
 0
I bought a couple of magic jacks a couple of years ago. Decided to use one for a call center, I got a number (347-757-5841), but one day, as I was doing telemarketing with it; my magic jack did the magic and blocked all incoming and outgoing calls. Oh I was very upset, but it got worse when I tried contacting their customer support, that is when I found out that if you make over 50 calls a day from your MJ they have the right to block your device FOREVER. After all the fuzz, I decided to use my second device, as soon as I plugged the blessed thing into my computer it gave me the beautiful choice to get my old number back, and since I had made that number the "OFFICIAL" number to my business, I thought that would be the best thing that could happen to me. So I went ahead and picked the same old number (347-757-5841). 2ND GREATEST MISTAKE EVER, 1st MISTAKE was to buy the MJS. My second MJ was also blocked immediately, so I contacted their support guy who tells me that he will work on the issue, that they do not have a solution for my problem and left me with two useless magic jacks for 2 years of no service, what a scam, DON’T BUY MAGIC JACKS, they will use and abuse you. By the way, they have a log of calls made from your device, and guess what? Someone else was using my device remotely to make calls while my device is blocked by MAGIC JACK




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