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Magic Jack Complaint - WORST SUPPORT - STAY AWAY FROM MAGICJACK
Magic Jack Complaint

Magic Jack Complaint

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WORST SUPPORT - STAY AWAY FROM MAGICJACK


MagicJack is great when it works. When it doesn't wor, you have to work with their "support" engineers. Unforunately, many people i know who tried MagicJack had to deal with their support engineers, who are probably the worst of the worst. One time experience is enough to drive you crazy. They would only tell you their step 1,2,3 script regardless the issue. Worst yet, if they can't resovle your issue, they disconnect the chat. Since you are in a chat session, there is nothing you can do about it! Oh, BTW, chat is the only form they support.

Buying MagicJack is a HUGE mistake. I don't understand any company in their right mind wants to do this kind of support. This is definitely a suicide...

I don't think they care though. They get enough money from users who try them since it's cheap.....


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Comments


deyon says: (8 years ago)
 0
i agree. majic jack sucks!!! first of all, the 24/7 online support doesn't work--or at least for someone like me that is out of the country. secondly, the only phone number they have published is for billing--yea, they have a phone number to get your money but not to help you out! secondly, the phone numbers they have are somewhere in texas. You'd think that for a company that sells phone service would have at 1800 number--very costly for someone like me calling outside of the US. I paid the 39.95 twice thinking me and my inlaws could talk easily was useless...never again majic jack...never again. I never post bad things about companies but this thing took everything out of me. I'll stick with vontage.




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