Magic Jack Complaint

Magic Jack Complaint

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Not worth the Effort - Magic Jack VoIP Telephone Service


I have had Magic jack for almost a year. After having problems with people on the other end being able to hear me, I contacted customer service who helped walk me through what needed to be done. However, I can honestly say that I have received not more than ten fully completed calls - that is, where I picked up the phone and was able to speak with someone during this one year period. By contrast, I have not been able to make more than that many outgoing calls during this same period. The computer connected to magic jack is left on,. However, each time someone logs off or logs on the computer, magic jack must reconnect and it wants to default to computer connection instead of phone. Additionally, it takes seriously a full 1-2 minutes before a dial tone can come on. If someone calls just as the computer "sleeps" the call doesn't go through. If I am using it, but haven't tested it to make sure there is a dial tone (why do I have to do that?) then I can't get the call. I have given up, but want to hang onto the number until I decide what service would best work. So far, Vonage worked, but it's expensive, which I why, after my brother-in-law talked about how good Magic Jack was that I gave it a try. I have Cox internet which is usually pretty good. I don't know what it takes for it to work well, and after a year of struggling, I'm over it.


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