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Magic Jack Complaint - Magic Jack Scam - Magic Jack VoIP Telephone Service
Magic Jack Complaint

Magic Jack Complaint

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Magic Jack Scam - Magic Jack VoIP Telephone Service


I had entered into an agreement with Magic Jack for 5 yrs at 19.95 per year plus $10 a year because I live in Canada. The service was fine until a few weeks ago. My service said it needed to be renewed. I thought it was the $10 Canadian phone fee that needed to be paid. So I paid it. The phone worked for a couple days after then it said it needed to be renewed again. I got on to their technical call line (of course you can't talk to anyone). They looked at my account and told me that I made 22 times more calls than the average magic jack user to a 516 area code and had terminated my service due to breach of the terms of the contract! First of all I do not know anyone in the 516 area code (which turned out to be Long Island) as I live in Canada. I asked for the number, they would not provide it. They said I could request my call logs. So I did. The date that was in Question according to them was July 8th. I requested call logs for the past year up to and including July 8th. They provided these up to July the 2nd. After 3 requests and still no July 8th records they began to tell me that they already provided the records and would not send any more.
Well here I am now, no house phone, out a $120 or so for the balance of the service that I had prepaid and no resolution to my problem.

They obviously wanted to cancel my service and used their contract as a scape goat to cancel it. I'm guessing they weren't making any money off of my account so they flushed it. I have no recourse they wouldn't look at my call history, which was minimal, to see if the calling patterns were out of place. Just cut me off!!

What a bunch of scammers!!!!!!

STAY AWAY FROM MAGIC JACK!!!!!!!!!!!!!!!


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