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Magic Jack Complaint - Lousy Customer Service
Magic Jack Complaint

Magic Jack Complaint

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Lousy Customer Service


I purchased two majicjacks for my business, one for land-line service and one for fax service. I purchased the 5 year plan for both lines and had my two numbers ported over from AT&T. Porting of the numbers took me about six weeks to accomplish. The service worked fine for the first year, then the recurring porting charge came due and I attempted to have the porting charged to my credit card(s). The magicjack system would not accept my charge card(s). I contacted customer service on ten different occasions and received all sorts of excuses from the customer service representatives why my accounts could not be brought current for the due porting charges. The customer service representatives stated my account was under review. Under review for what? was my response. They could not tell me. I looked up the president of the company from SCC filings and sent a formal letter, but never received an acknowledgment, or a response.


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Comments


dinhthay says: (4 years ago)
 0
you are right! I have the same issue.
Magicjack has a extremelly poor customer service




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