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Magic Jack Complaint - Frustrated because there is no phone customer service - magic jack plus
Magic Jack Complaint

Magic Jack Complaint

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Frustrated because there is no phone customer service - magic jack plus


Adding to previous comment, I am very upset because there seems to be no phone contact with magic jack . I continue to use Magic Jack Plus and wonder when it will be cut off or my credit hurt. I had to cancel a credit card because of Target breach, Therefore the credit card account I had given Magic Jack was not valid. I changed the new account number in my account information, however I notice that it is considered past due even though on another screen it says it will be billed January 5th. Sure would be nice to be able to speak with a human being concerning the billing. On line tech support cannot handle this.


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Comments


Jazzyjan12 says: (3 years ago)
 0
Their customer service is useless. I have not had caller id for two weeks and all they say is we are working on it.



shonna says: (4 years ago)
 0
I too have had it 2009 and mostly have enjoyed the service. Right now the problem is I ordered Magic Jack plus, gave them a credit account number which wasn't accepted because of security code for some reason. Subsequently I cancelled card because of Target breach. When I received new card, I tried to contact with new card number. On line chat would not help with this. I put new number on account information, but noticed that my payment for the Plus is listed as past due, which would not have happened if I could have talked to a human being or at least written the company informing them. It's the only company one is not able to talk to under any circumstances. I only listed it on Measured Up because I thought It had something to do with alerting company.



hunta5 says: (4 years ago)
 0
I have had Magic Jack for 7 years. They do not have my Credit Card Info. When your yearly bill is due they leave an automated message on your phone. In my opinion if they had to provide customer service the $30 annual bill would have to increase. I have saved thousands of dollars and have had no problems with the service.




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