Magic Jack Support Tickets All Reviews

magicJack is a device that plugs into a USB port on the user's computer, and uses a standard RJ-11 phone jack into which any standard phone can be plugged. This allows the user to make phone calls to almost any phone in the U.S. and Canada.

Submit Your Free Complaint, Question Or Review To A Business


Notice: Undefined index: company_owner in /home/measured/public_html/core/templates/company_profile.tpl.php on line 169
Companies Click Here
Businesses
Reply Here
Claim your Business Free
Claim Your
Business Free
Write Reviews
Write Free
Reviews
Submit Support Tickets to Companies
Submit
Support Tickets


Magic Jack Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • voice mail



    Many but not all voice mail messages are not being sent to my e-mail in a timely manner. some being delayed up to 18 hours after the caller left a message. worked with Magic Jack support 3 different times for these problem. Their server receives the message but does not relay it back to my e-mail promptly. I can not DE-activate the voice mail and use my own recorder. It is a stand alone not connected to the computer. Magic jack needs to make voice mail optional as it is no longer dependable. I have received many messages too late to respond to the caller. (doctors, tenants, emergency... More...
    (Miscellaneous)
  • phone won't work



    5 days ago, my phone stopped, told me to contact m Jack. I am paid up for 5 years, shows no line on screen. I am plugged into wall. Has been perfect until now. unplugged it and plugged back in. Do I need a replacement under warrantee? I spoke to Jay on live tech. I am 78 so I can't crawl under my desk, my daughter was in town yesterday and did the unplugging,etc. nothing! HELP PLEASE. rosemamo@aol.com More...
    (Miscellaneous)
  • Magic Jack Routing Problems Not Fixed



    I ported my number to Magic Jack on July 16, from Ooma. Since the porting process was completed I have been having incoming calls problems since then. I have spent an inordinate amount of time chatting with them to try and solve this problem, sent detailed reports to the "engineering" department and to this day Magic Jack has no response other that "unplug, replug" or connect to a higher level, who'll ask me to "please extend your patience, as we'll fix your problem" In the meantime every time a customer owning a Comcast line or an international... More...
    (Miscellaneous)
  • Subscription problem



    Here is my chatting text issue. Magic Jack has not been fair at all. You are now chatting with 'Tim' Your Issue ID for this chat is LTK111530124900698X Tim: Hello, how may I help you? Michel Poulin: Hi, Tim: ‪Hello, Michel!‬‬ Tim: May I know the exact nature of your problem with full details please? Michel Poulin: It is really weird, I activated my Magic Jack Plus on dec 31 2013, and my subscription is over. How can it be possible. Tim: ‪Thank you for bringing up your concern. Glad to assist you on that.‬‬ Tim: ‪Is this your magicJack phone number,... More...
    (Cable TV)
  • Customer Service & Billing



    On the night of 06/24/2014 I logged in to my MagicJack account to look at my renewal options. There was a 6 month plan for $20 listed (with no notation of it being a limited time offer). When I logged in today to pay it, the 6 month plan was no longer listed - ONLY THE MORE EXPENSIVE plans were listed. This seems like a coercion/extortion tactic because if I don't renew today my account will be shut off tomorrow. This would cause GRAVE harm as most of my daughters' doctors use that number to contact us. So I started a chat session with tech support to find out what was going on.... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Porting Fees



    Majicjack system will not allow me to charge my porting numbers fees and bring my account current. I have a voice message each time I attempt to make a call that tells me to go to my majicjack account. When I go to my account an put in the charge, it kicks me back to the original charge settings. Contact of customer service on about ten different occasions has not corrected the problem. A letter to the alleged SSC filings named president did not generate a response. More...
    (Legal Services)
  • does not accept credit card



    I tried to order online from Canada, my credit card with the P.O. box billing address was not accepted. I live in the rural area and need a P.O. box credit card billing address for safety. Could not get it online, so I went to the store to pick it up. During registration, it did not accept my email address which I used trying to purchase online. It would not take my credit card again, even after I used another email address. Then I spent 2 hours on live chat (extremely slow response) keep repeating my same problem, still cannot get them to take my credit card. Was chatting with three... More...
    (Credit Cards, Finance, Banks)
  • Unable to contact



    I ordered the Magic Jack Plus which I am using and it works. I wanted to contact billing about declined charge because of a security code. I cancelled the card number I gave them because of the security breach at Target. I will be getting a new number, but I have no way to contact customer service. The on line chat would not give me a phone number. More...
    (Miscellaneous)
  • No Sound



    it's MJplus, no computer, when I try MJ rings you pick a handset and that's it, no any audio heard, cell phone status shows that it's connected no rings heard anymore. Just this week I tried to make calls, but I cannot make or receive calls. There is no sound. I do hear the dial tone, but after I enter the phone number, there is no sound for either in coming or out going calls. More...
    (Delivery Services)
  • international calls



    after paying majick jack to be able to make long distance call using their 1-848-9999 phone number was unable to do so from the magic jack plus because the computer said you have no credit seriously at first i heard it i put 20 usd more but after it did it again well i thought well might be a problem on the this line and try my ipad app so i pay again 20 after a whole freaking week i cant still call my girlfriend to her mobile or the hotel i will stay to verify the reservation!! when i contact live help they said the account is under review!>!> seriously? then i asked what does... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • NOT ABLE TO RENEW



    For three weeks or so I have been trying to renew my device to no avail. customer service is terrible never a straight forward answer. Account under review for what reason no one knows no one and I mean no one can tell me why I have been on line plenty of times and get the same response. What is so hard about renewing a device? Why is it that no one has answers or gets back with you! Very unhappy customer More...
    (Miscellaneous)
  • Phone Service Cut-off



    I have sick people in the house and MJ seems to have cut-off my telephone service. Calling my Mj number gets a message "system errors" I have had numerous chats with MJ in the last 30-60 days about them double charging. Twice they agree to correct the problem and cancel the charge on my credit card but nothing happens. So. I finally disputed their October 2012 wrongful charge on my credit card two or three days ago and I think they have retaliated despite the fact that I have about four years to run on my original MJ Plus contract from October 2011 which was paid in full at that... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Phone RIng



    My daughter and I both have majic jack and neither her nor my phone rings when a call comes in. If I am sitting on the computer I see it come in and it leaves a notice of missed call, but I have had a lot of compalints from friend and family I never answer the phone. In addition the receiving volume is very very low. I have my volume turned up all the way but can barely here the caller. Please let me know if there is something different in your service as my daughter said her phone use to ring. Thank you, Barbara KEyt More...
    (Miscellaneous)
  • Magic Jack



    Magic Jack does not work with every high speed internet provider and they do not disclose that. They are difficult to work with. We wanted our home phone available for AT&T to transfer back so we could keep our number we have had for 29 years, and MJ will not make it available to AT&T. Also, they advertise with or without a computer. That's a lie. You have to have a computer to run the system. Buyer Beware. This is not a good product. You cannot talk to anyone. I can see why they don't have a telephone number for the public to call them. The techs in the "chat... More...
    (Miscellaneous)
  • Account Under Review?



    A good relationship with customers, making customers feel valued, respected, and an open communication with them will keep them to be loyal to you company. Chat agents and billing department staff I spoke with say the same thing as to why my recent orders are not processed although orders showed confirmation numbers. I am told, "We could not process your orders because your account is under review." I have been asking them through chat and through e-mails to the billing department to let me know what is the problem with my account. I am told to wait till someone contacts me about... More...
    (Education, Schools)
  • MY ACCT



    TODAY I TRIED CHANGING MY NUMBER, AND PROBALLY BECAUSE MY NAME ON THE ACCT IS MY MAIDEN NAME IT DIDN'T TAKE, THEN I UPDATED THE INFO AND TRIED AGAIN, STILL NO CHANGE. NOW SOMEONE HAS MY NUMBER, AND MY PHONE ISN'T WORKING. AND EVERYREPRSENTIVE, JUST KEEP SAYING THIER REPORT THE PROBLEM AND I WILL GET A EMAIL. I HAD A PROBLEM A YEAR AGAO, AND NEVER RECIEVED A EMAIL, JUST BOUGHT ANOTHER ADAPTER. MY EMAIL IS lembry2sons@yahoo.com More...
    (Legal Services)
  • MISLEADING AND FALSE ADVERTISING



    ADVERTISMENTS SAY TALK AS MUCH AS YOU WANT. LET MAGIC JACK REPLACE YOUR HOME PHONE. IF MAGIC JACK FEELS YOU ARE TALKING TOO MUCH YOUR SERVICE GETS DEATIVATED. THAT'S WHAT HAPPENED TO ME. I WILL BE LETTING MY LOCAL TELEVISION NEWS STATION KNOW. SO THEY CAN INFORM EEEEEEEEEEEEEEEEEVERYBODY!! PLUS KNOWING THAT YOU DEATIVATED MY SERVICE YOU STILL TOOK MY MONEY BY LETTING THE RENEWAL SCREEN CONTINUE TO POP-UP AND HAVING ME PAY $19.95 TO RENEW MY SUBSCRIPTION. THINKING THAT THAT WOULD SOLVE THE PROBLEM. More...
    (Advertising)
  • Magic Jack



    Magic Jack is a scam. People should look out when purchasing the plus from them. They only let you see what they want you to see and till after your purchase. When I go to Walmart they ask me credit or debit ! zIt was never explain till after I purchase. Then they took the kmoney without asking me if I still wanted to purchase. The girl Loren on the chat line was forcing me to let them ship. I wanted a conformation number for canceal. She tried to give me the order number to I had to get nasty to her. I a seeking a lawyer and sue Magic for saying I fasley report to them my debit card as a... More...
    (Advertising)
  • Agent hung up no help



    The voicemail service on the magic jack does not respond at all. Simply NOT working . Cannot access or hear or delete messages. The agent on so called live chat took up a lot of my time and then disconnected me when I said the method he suggested would not work. A lazy useless agent. the tic number was LTk3F40160428021 (wrote as fast as I could before he disconnected) More...
    (Miscellaneous)
  • Customer Service



    I renewed my MJ, then saw the promotion for MJ+ which I immediately decided better fit my needs. So, the same day as I had renewed, I contacted MJ customer service on-line & arranged to have my debit card charge reversed & my renewal suspended so I could enter a new order for MJ+. A week later, no reversal on the charge so I called a live customer service agent who told me they could not reverse the charge because I'd used the MJ for a phone call the day of my renewal. I asked to speak with a supervisor & was told she wasn't available, then the call suddenly got... More...
    (Internet - Sponsored by DIRECPATH)
1   2   3   4   Next   Last   


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team