Magic Jack Reviews and Complaints

magicJack is a device that plugs into a USB port on the user's computer, and uses a standard RJ-11 phone jack into which any standard phone can be plugged. This allows the user to make phone calls to almost any phone in the U.S. and Canada.

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Magic Jack Reviews

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  • Subscription problem



    Here is my chatting text issue. Magic Jack has not been fair at all. You are now chatting with 'Tim' Your Issue ID for this chat is LTK111530124900698X Tim: Hello, how may I help you? Michel Poulin: Hi, Tim: ‪Hello, Michel!‬‬ Tim: May I know the exact nature of your problem with full details please? Michel Poulin: It is really weird, I activated my Magic Jack Plus on dec 31 2013, and my subscription is over. How can it be possible. Tim: ‪Thank you for bringing up your concern. Glad to assist you on that.‬‬ Tim: ‪Is this your magicJack phone number,... More...
    (Cable TV)
  • Caution with Magic Jack



    Here is my chatting text with Magic Jack about cutting my subscription of 6 months. Really not proud of them...mean and cheap for not saying more. You are now chatting with 'Tim' Your Issue ID for this chat is LTK111530124900698X Tim: Hello, how may I help you? Michel Poulin: Hi, Tim: ‪Hello, Michel!‬‬ Tim: May I know the exact nature of your problem with full details please? Michel Poulin: It is really weird, I activated my Magic Jack Plus on dec 31 2013, and my subscription is over. How can it be possible. Tim: ‪Thank you for bringing up your concern. Glad to... More...
    (Cable TV)
    poum1's Picture   poum1    0 Comments   Comments
  • Not worth the Effort



    I have had Magic jack for almost a year. After having problems with people on the other end being able to hear me, I contacted customer service who helped walk me through what needed to be done. However, I can honestly say that I have received not more than ten fully completed calls - that is, where I picked up the phone and was able to speak with someone during this one year period. By contrast, I have not been able to make more than that many outgoing calls during this same period. The computer connected to magic jack is left on,. However, each time someone logs off or logs on the... More...
    (Miscellaneous)
    akoued67's Picture   akoued67    0 Comments   Comments
  • Customer Service & Billing



    On the night of 06/24/2014 I logged in to my MagicJack account to look at my renewal options. There was a 6 month plan for $20 listed (with no notation of it being a limited time offer). When I logged in today to pay it, the 6 month plan was no longer listed - ONLY THE MORE EXPENSIVE plans were listed. This seems like a coercion/extortion tactic because if I don't renew today my account will be shut off tomorrow. This would cause GRAVE harm as most of my daughters' doctors use that number to contact us. So I started a chat session with tech support to find out what was going on.... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Majic Jack-no phone service most of the time



    This product is a piece of CRAP!!!!1 My elderly neighbor has this and most of the time she can't receive calls (caller gets a voice message stating she isn't available), she can't make calls 80% of the time, and if a person can get hold of her, the whole time the conversation "cuts" out or it sounds like someone is pressing the phone keys every 10 seconds and static noise. The jack doesn't fit properly and hangs loose. You can't get hold of a person on the website. We've tried and been left on hold for 30 minutes and then you get disconnected over... More...
    (Mobile Phones)
    Grandma6's Picture   Grandma6    1 Comments   Comments
  • Magic Jack charged renewal one year after return



    I returned the magic jack shortly after receiving it because it would not work for me. Received refund. One year later I received an email at 12:35 AM stating that if I did not respond to the email within one hour my account would be automatically charged for the renewal. Since I was asleep at the time I did was not able to respond in a timely fashion and when I checked my email at 7:30 am and then checked my bank account the money had already been charged. I called magic jack and expressed my frustration and while the account was then canceled I was told the money would not be refunded... More...
    (Miscellaneous)
    chewaflo's Picture   chewaflo    0 Comments   Comments
  • No humans or customer Service



    If you want terrible customer service, or no customer service, use magic jack. I have been trying to get answers out of this company, no one to talk to just a machine. I have been trying for three weeks to set up magic jack and they tell me it is under review. What review I put my credit card in and have a fabulous credit rating. What is their problem? I tried to get a phone number to speak to a human, but no humans work there. More...
    (Miscellaneous)
    elliot1982's Picture   elliot1982    0 Comments   Comments
  • Porting Fees



    Majicjack system will not allow me to charge my porting numbers fees and bring my account current. I have a voice message each time I attempt to make a call that tells me to go to my majicjack account. When I go to my account an put in the charge, it kicks me back to the original charge settings. Contact of customer service on about ten different occasions has not corrected the problem. A letter to the alleged SSC filings named president did not generate a response. More...
    (Legal Services)
  • Lousy Customer Service



    I purchased two majicjacks for my business, one for land-line service and one for fax service. I purchased the 5 year plan for both lines and had my two numbers ported over from AT&T. Porting of the numbers took me about six weeks to accomplish. The service worked fine for the first year, then the recurring porting charge came due and I attempted to have the porting charged to my credit card(s). The magicjack system would not accept my charge card(s). I contacted customer service on ten different occasions and received all sorts of excuses from the customer service representatives... More...
    (Legal Services)
    special's Picture   special    1 Comments   Comments
  • I love Magicjack.



    I have read some negative reviews, but after a year of service on MJ, I have only had great experiences, including today. The quality is great, the price is super and I have found the on-line chat help extremely helpful. Both times they have solved my problem quickly and they responded immediately when I sent question to on-line chat. I have MJ Plus 2014. More...
    (Miscellaneous)
    ilovescouter's Picture   ilovescouter    0 Comments   Comments
  • Magicjack website says: YOU CAN KEEP YOUR HOME PHONE NUMBER



    Read title: so I ran out and bought the magicjack equipment only to find out..........guess what..........I could NOT keep my home phone #.........then the site said you must register in order to keep your number.........well couldn't register my number so made up one thinking I could change it after registering.............guess what couldn't change the # because it couldn't be transferred............so contacted customer service.......they said just return the equipment BUT your not getting your money back for registering a phone number........will be complaining to BBB,... More...
    (Mobile Phones)
    rwk43's Picture   rwk43    0 Comments   Comments
  • does not accept credit card



    I tried to order online from Canada, my credit card with the P.O. box billing address was not accepted. I live in the rural area and need a P.O. box credit card billing address for safety. Could not get it online, so I went to the store to pick it up. During registration, it did not accept my email address which I used trying to purchase online. It would not take my credit card again, even after I used another email address. Then I spent 2 hours on live chat (extremely slow response) keep repeating my same problem, still cannot get them to take my credit card. Was chatting with three... More...
    (Credit Cards, Finance, Banks)
  • Magic Jack Problems



    Magic Jack (M.J.) works but before you pull the pin you need to weight the cost vs the problems. First you need a cell phone, for the following reasons. Second you not only need a computer and a broadband connection (probably 3MB/sec or better). You also need to be fairly computer literate. The first item in the instructions is to plug it into a computer’s USB port and create an account, even if you plan to use the stand-alone network adapter. They will keep your credit card number for easy access to additional charges. Any questions can only be answered by logging into online... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Frustrated because there is no phone customer service



    Adding to previous comment, I am very upset because there seems to be no phone contact with magic jack. I continue to use Magic Jack Plus and wonder when it will be cut off or my credit hurt. I had to cancel a credit card because of Target breach, Therefore the credit card account I had given Magic Jack was not valid. I changed the new account number in my account information, however I notice that it is considered past due even though on another screen it says it will be billed January 5th. Sure would be nice to be able to speak with a human being concerning the billing. On line tech... More...
    (Miscellaneous)
    shonna's Picture   shonna    3 Comments   Comments
  • Unable to contact



    I ordered the Magic Jack Plus which I am using and it works. I wanted to contact billing about declined charge because of a security code. I cancelled the card number I gave them because of the security breach at Target. I will be getting a new number, but I have no way to contact customer service. The on line chat would not give me a phone number. More...
    (Miscellaneous)
  • No Sound



    it's MJplus, no computer, when I try MJ rings you pick a handset and that's it, no any audio heard, cell phone status shows that it's connected no rings heard anymore. Just this week I tried to make calls, but I cannot make or receive calls. There is no sound. I do hear the dial tone, but after I enter the phone number, there is no sound for either in coming or out going calls. More...
    (Delivery Services)
  • MagicJack subscription renewal



    Customer service when attempting to renew my subscription is poor. My renewal date was 11/9, today is the 19th and the problem hasn't been defined or solved. Calling customer service in Florida did not help. Got the same information that I got on their online chat which I would guess in in India. MagicJack does not tell you it is time to renew..they just block outgoing calls and announce a system problem. You are left to go to your account at their website to discover that you need to resubscribe. From there it has just gone downhill. More...
    (Miscellaneous)
    peteycc's Picture   peteycc    1 Comments   Comments
  • Can't purchase IPP minutes



    I am unable for purchase IPP minutes on my MG for international calling. I have been in touch with their online support now for a week now. Each time they refer it to a higher level of care and say that is all they can do....that I just have to wait. Yesterday I suggested where they could put Magic and Jack. I am seriously considering switching to Vontage as everyone I talk to that has it all declare it is great. Does anyone out there have any suggestions on how to get the IPP issues resolved? MidLifeDude7@aol.com More...
    (Repair Services)
    midlifedude7's Picture   midlifedude7    2 Comments   Comments
  • international calls



    after paying majick jack to be able to make long distance call using their 1-848-9999 phone number was unable to do so from the magic jack plus because the computer said you have no credit seriously at first i heard it i put 20 usd more but after it did it again well i thought well might be a problem on the this line and try my ipad app so i pay again 20 after a whole freaking week i cant still call my girlfriend to her mobile or the hotel i will stay to verify the reservation!! when i contact live help they said the account is under review!>!> seriously? then i asked what does... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • personal account



    Last year I transferred my tel # to MJ. I paid for 5 years. Service is not good. Now after 1 year, MJ tells me that I have to renew my contract. I called about 2 months ago, I was told that it is taken cared of. Now I have no service and says. login my account my.mymagicjack.com- it does not work. I need help.718-980-0212 More...
    (Miscellaneous)
    serag's Picture   serag    0 Comments   Comments
  • The lack of transparency in their billing is frightening for such a big company!



    I bought into the Magic Jack idea in Aug. 2012 and at the time I also signed up for 5 years of platinum service. I used two different credit cards for payments. My US account was charged twice for amounts that don't correspond to what the MagicJack people have on record (I spent about 2 and a half hours with different employees to finally get that info.!) The reason I have rechecked everything is because they cut my service in Aug. 2013 and convinced me that I had only paid for 1 year, so I requested 5 years again. Now I was informed in my last chat session that I am being billed... More...
    (Miscellaneous)
    joyclub's Picture   joyclub    2 Comments   Comments
  • Anyone got a good lawyer to sue MJ?



    MJ Plus is advertised as an add-on to your standard MJ device account. I bought the MJ Plus and after a year of use they decided I had to renew it on a separate account and pay for it. I filed a complaint and have been waiting for 5 months for just a response from their Billing Department. Their Help service will not tell me by when their Billing Department will respond. In frustration, I gave up on any response from their Billing Department, I bought a new MJ Plus but now they won't allow me to register any new device to my existing 5-year account - I suspect out of pure spite... More...
    (Advertising)
    MJcrap's Picture   MJcrap    1 Comments   Comments
  • Magic Jack Plus warnings



    bought a magic jack plus in 2011, too many complaints from callers that they cannot hear me for low voice quality. The "can port your old phone number comes with a $10 annual cost with quickly adds to the "low" annual fee of "19.99 and that is only if you get a 5 year plan for $100. They also would not let me transfer my prepaids from my original magic jack to it, which agains adds to the low cost by having to replemish all my old prepaids. Then bought a 2014 magic jack plus which "you can transfer your current number to it" so bought a 2014 only to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jameshmh's Picture   jameshmh    2 Comments   Comments
  • Unable to make phone call



    Of course there is no customer support that I can contact regarding this problem. I cannot make a phone call or receive one. The magic jack has worked very well the past couple of months. (have used it for 4 years). Since last night I cannot get a dial tone and cannot receive phone calls. I bought a new phone to see if that was the problem. It made no difference. I checked my account and message stated they were updating system and so I could not access system. Kind of annoys me because I just paid for my next year's service a month ago. More...
    (Miscellaneous)
    shonna's Picture   shonna    0 Comments   Comments
  • Magic jack is a rip off



    Great for the free app, but if you bring your number and you not happy? You have to pay to get ported to another carrier. Service is terrible, dependability is also terrible. There is a free app, just use the free app it doesn't cost any money, I made the mistake of porting my number, with terrible service for in coming calls, and had to pay for the year and when I found how terrible the service was I had to pay to port my number to another carrier, waste of money More...
    (Mobile Phones)
    Steved2u's Picture   Steved2u    1 Comments   Comments

Magic Jack Reviews By Product

 

Magic Jack Comments


himanshdaswani12 says: (3 weeks ago)
 0
hey this is himansh im trying to use the magicjack on my android but it is not working in my phone the problem is this im trying to creat my account in magicjack but they didnt send me the mail on my email id my email id. my email id is on gmail.many times i try resend also but they didnt sned any mail to conform my account. please help me how i will creat a account on magicjack.



lovelylani says: (3 months ago)
 0
magic jack allows losers to pretend they are the IRS in Washington dc to swindle money from people what fcc communication laws are you following be ware of the number 202-239-7073 they are telling people they are the IRS and scamming magic jack you better have an answer for where there real location is



madtown says: (3 months ago)
 0
Majic Jack is a joke. Horrible service, even worse customer service. The promise all these thing with transferring #s etc and don't come through. Big time false advertisers.



orioneye says: (5 months ago)
 0
check your internet connection, make sure its high speed, then also notice if the majic jack interferes with wifi connectability as I noticed when it is connected Netflix does not stream as efficiently and is constantly stoping to continue downloading movie data, so maybe this device really interferes and uses a lot of internet? another things is the error code 3002? or something like that, and its usually resolved after constantly trying to reset the Ethernet cord connected to the router,.......then I heard it doesn't error out at all if your don't connect it to the router snd only to your computer through direct usb port, which then seems to interfere with pages loading and other strange glitches,... so definitaely have my suspicions about this device, and what the real catch is to having 6 months free, because even if someone isn't getting my money, maybe they are getting my data, or something else.......phone seems to work fine once it gets going, however , its good to unplug the device from any internet connection if you want your other devices to work properly, or to watch netfliz without having to constantlt see the download percentage again.,.....would be good to investigate this



LKB26 says: (7 months ago)
 0
LTK11153029020363X i got this has a gift and thay told i cant get my money back BS



RAP1945 says: (8 months ago)
 0
I have had MJ for several years, I call my brother in KY with no problem at all. I have called all over the country and have had no issues. I am a senior and living on 3/4 social security so having no phone bill is wonderful. i have the original MJ that works off my PC and have no problems



jmccar7117 says: (9 months ago)
 0
Buyer Beware. MagicJack doesn't always work and they WILL NOT give you a refund.



mahmoud says: (11 months ago)
 0
I thought it just drops my international calls beacus I am using a different company,but it drops my local calls too for no reason.When calling over seas they tell me hang-up we call you it is better connection.I am not going to continue using this **jack** after my one year expires.I am already looking for another alternative to having a landline phone.Mahmoud.



Armandob says: (11 months ago)
 0
Who is jack fernandes?????He answer to the phone 661-771-6568 and call the Co "Magic Jack" I paid them $190.00 to enhance and make my compare virus free and faster and since then I'm no t able to use it???????
balado1940@gmail.com tel: 3057521915.



SBerrios1959 says: (1 year ago)
 0
I Bought Magicjack plus on Aug of 2012,I love it and I'm going to renew My service for 5 years.



WZB9 says: (2 years ago)
 0
Please i want to know how to get International minutes is all?



herc says: (2 years ago)
 0
If, I buy the magic jack plus, from Radio Shack for 69.99 does this include everything plus one year of service?
To generate an new number is (219) one of your area code?
If not need a list, of all of your area code?
Rob.



bluerooms says: (2 years ago)
 0
I spent over an hour trying to get this thing to work, kept getting passed to tech helper operator after operator and got nowhere. It is still not working. I demanded to know where I can write to Magic Jack, to the head of the company to complain, and operator would never give me that information. At least 5 times in the less than year I've had Magic Jack, it's stopped working for some reason, & I've spent countless hours trying to get it to work again. Why does Magic Jack hide its address and phone number? Never a good thing. Magic Jack is absolute JUNK.



kkmill48 says: (2 years ago)
 0
I got magic jack for long distance calls. I can call some numbers, but not others. At one time I could call 701-489-xxxx numbers, then magic jack said that I had to pay for those numbers. I would not purchase again and will not be renewing my service.



bambulka53 says: (2 years ago)
 0
DO NOT BUY MAGIC JACK, this company will take your money and not help you with any issue. You will spend hours upon hours trying to resolve your problem and get no where. As a matter of fact, most likely they will disconnect your service and your money will be gone. This is the most fraudulent company I have ever dealt with. It has been 6 months and I still have not heard back from the company if my service has been re-instated.



cathie says: (2 years ago)
 0
My magic jack is 'under review'.....After 3 plus years..I tried to renew for five years only to say that it was no under review..no customer service to speak too..just a really stupid chat ! What is going on ? I wish someone would explain this 'under review' thing !!!



EDDYTVO says: (2 years ago)
 0
RENEWAL PROGRAM IS ALWAYS ON REVIEW:
It is just a rip off i been trying to get a renewal service for one more year atleast but now I´m all discourage to keep on trying after a month chating with every body there on thier online system they won´t help only told me to wait for an e-mail from the review Dept,. that they can do much about it.

Let´s AVOID MAGIC JACK!! Disreputable, Unscrupulous, Difficult beyond belief. Magic Jack some how managed to have my Internet cancelled..HOW??WHY?? They are a Phone provider. No 800#, no address, no email on the web site! You have to "CHAT" to TRY and communicate. 5 'Chats' later still frustrated beyond belief.. I demanded a refund and info on how to return the product. Did receive a P.O. Box address..I must enclose a completed RMA???Link to this RMA showed nothing about a form.. Typical of the difficulty I have experienced with this company.. Are they trying to drag this on... More...



DGPickett says: (2 years ago)
 0
I suspect that many problems are from shaky/overloaded cable internet -- the last happy I read had FIOS. I have cable super speed and it balks often enough for the browser, who knows what a phone service would be like. Does it work if power fails and the internet goes out, like POTS?



Leyha says: (2 years ago)
 0
Hi
My magic jack is making noise when i use the computer !
Any idea what is happending ?
And how to stop it ?



kubuon says: (2 years ago)
 0
Do not use magic jack now....it a worst phone services ever have. Conference call from magic jack is no longer available, and customer service is suck. Never recommend this to my friends ever and never......



Jame says: (2 years ago)
 0
Had phone number ported away from Magic Jack Plus over a week ago to Vonage. I can only call out, any incoming callers get a message from MagicJack that I'm not at home and to leave a message. I have contacted magicJack Plus several time and can't seems to care because they were just giving me the same escuses.



jimafm says: (2 years ago)
 0
There are a few good reviews and several quoted out of context in mJ ads. It is too bad the reviewers missed the two most important things; reliability and customer service. MagicJerk has neither! Give it 90 days as the reviewer should have, and it may be dead by then. Try to get the company to do anything about it and you are in for 7 to 10 hours of Internet chat. I’m on my third one, and it took me 9.5 hours, a ruined laptop and more patience than I knew I had just for the privilege of paying “small” fees for another replacement.

After the second one died, it took 11 hours over two days to get them to agree to a replacement. I printed out the ridiculous chats, intending to mail them to the CEO. Then I discovered there isn’t one. No phone number, no address anywhere to be found. Then, a few days later I had the good fortune to dial a wrong number and got a recording from WyMAX Communications, the same guys doing the hot spots all over the country. I checked with the SEC and found that, indeed, they own magicJerk. So I called them. They hotly denied owning the company and gave me a phone number to an answering machine. Twelve calls later, I decided they were never going to reply. Then I found an address; a PO box in Boca, FL where lots of scam artists and drug lords live. They don’t answer mail, either.

My wife accused me of being paranoid, so I googled mJ. I say many, many reviews there and on Amazon saying they had the same problems.

These crooks know few people have the time or patience to spend, literally, days on the phone over a $70 piece of crap. But if you don’t, you will loose the phone number you had to pay them to port. One poor guy lost one he had for 45 years, according to a review on Google.

It is a disservice when a reviewer like this one doesn’t even bother to look up someone on line or with the BBB before recommending such junk sold by crooks.



stevedc says: (2 years ago)
 0
Magicjack...what a piece of junk. I tried to renew after 1 year and their system would not take my credit card info. I tried customer service which was of no help at all. I would not use magicjack again.



collin says: (3 years ago)
 0
I tried the magic jack plus and compared with old one, the plus didn't perform as well. Calls had low volume and wasn't usable at all. That's why I returned it. I tried all sorts of tweaks and tests but didn't solve the problem. I tried to hava a replacement, but no use with Customer support (TS), return was the only option. So I couldn't test another one. I'm sticking with all version.



ncecs says: (3 years ago)
 0
I'm a 3-year user. MJ generally works, albeit with occassional 'beeps', hang-ups and echos. Of course, I can say the same of most cell phones. Their greatest deficiency is that no one at MagicJack can READ. If they could, they would notice that ALL of their customers are ANGRY about the nasty, ineffective, non-existent customer service and chat operators. This is major. We're not simply a little disgruntled, we are ANGRY and telling potential customers to stay away! Doesn't this register with anyone at MJ?



Zeldasue says: (3 years ago)
 0
Mj has worked for me and my roomate great. He calls Canada from the USA. We each have a mj..

My question is, I am traveling to Canada for 5 weeks from USA and wonder if I can forward my calls from my ATT iphone to my mj to drop into messages without any charges on my iphone? Then pic up messages on my laptop. Thanx



Zeldasue says: (3 years ago)
 0
Mj has worked for me and my roomate great. He calls Canada from the USA. We each have a mj..

My question is, I am traveling to Canada for 5 weeks from USA and wonder if I can forward my calls from my ATT iphone to my mj to drop into messages without any charges on my iphone? Then pic up messages on my laptop. Thanx



Blackman says: (3 years ago)
 0
Ok so I originally bought a Magic Jack, despite its limitation of having to be plugged into a computer that is on in order to work. Now they have come out with the Magic Jack Plus and it works with or without a computer so I want to upgrade.

I check to see if they have an upgrade program and am told no that I have to pay FULL PRICE and can't even transfer my existing years of service that I have left over. I tell them how unfair this is for loyal existing customers that have bought the original Magic Jack in good faith believing this was one of the most and best cost effective way to make calls even though it couldn't be used without a computer. I also tell them that to advertise a product as that best most cost effective method and then develop a new product that can call without computers and expect customers who bought the other product in good faith to pay FULL PRICE to upgrade is just A SCAM!!!

Magic Jack is A SCAM!!! DO NOT buy ANY Magic Jack products EVER!!!



lily12345 says: (3 years ago)
 0
I purchased 4 magic jacks, 3 of them were the gifts for my friends. I got free local phone numbers for the first 3 magic jack as I was told, however, for my 4th magic jack, while I was registering it on their website, the website didn't route me to the process of selecting my area code, but assigned me a "424" area code number automatically. After a few days, everyone was complaining that they have to long distance fee to call me. I contacted the customer service, explained that the website didn't go through the normal process of selecting my area code, and asked them help to fix it. Someone named Amelia told me that I have to pay an additional $10 to change the number to my local area code. I explained again that it was not my fault that I didn't get a chance to choose my area code, she insisted that it was my problem, she couldn't help me unless I pay. I asked to talk to her supervisor, her supervisor "Riona" told me rudely that if I want to change to my local area code, i have to pay. I explained my unhappiness about her customer service attitude, she simply ended our chatting window without even asking my permission. I am not sure what i did wrong -- I thought we could get a free local number with your magic jack, and instead I got a number in other states. I wasn't sure why their website didn't take me through the process of selecting the area code as usual, they told me that I have to pay additional to correct the mistake on their end. And I have never seen a customer service would end the live chatting session without asking the customer's permission, and that woman is even a supervisor of the customer service, unbelievable!



jhanna says: (3 years ago)
 0
please help me whenever i open my magic jack & trying to call,when they hang up, i hear them but cant hear me. what will i do. jhanna



rosmund says: (3 years ago)
 0
i want to renew my majicjack, but i dont no how to renew it, can any one try to help...



Peeka says: (3 years ago)
 0
I have a Magic Jack and I like it and it works fine. The problem is that Magic Jack will not accept a prepaid visa gift card as payment for additional year(s). The Magic Jack web site states that prepaid cards can be used. See their FAQ response to "What forms of payment can I use?" When I talked to their chat personnel, they logged the problem to their "engineers". In the meantime, they were unable to credit my acct for 1 more year of service while the problem is being worked on. It was only $19.95. My complaint is that they should be able to renew my account while their "engineers" are fixing the problem ... it is only $19.95!!!



Peeka says: (3 years ago)
 0
I have a Magic Jack and I like it and it works fine. The problem is that Magic Jack will not accept a prepaid visa gift card as payment for additional year(s). The Magic Jack web site states that prepaid cards can be used. See their FAQ response to "What forms of payment can I use?" When I talked to their chat personnel, they logged the problem to their "engineers". In the meantime, they were unable to credit my acct for 1 more year of service while the problem is being worked on. It was only $19.95. My complaint is that they should be able to renew my account while their "engineers" are fixing the problem ... it is only $19.95!!!



drriazqureshi says: (3 years ago)
 0
I asked for a 30-day trial Magic Jack, it said if you pay fully and also pay extra immediate delivery fee, it could me in few days but in vain, they are big cheat, before start the service is so bad.............let's see



centauri says: (3 years ago)
 0
I cannot receive a call with magicjack. It will call out. There are not enough or easy to understand instructions with the magicjack. I cannot access the caller id or receive any messages. It really is only worth 1.70 a month.



kwynne says: (3 years ago)
 0
i had magic jack for two yrs i told them some one is on the line listening when you talk some one push buttons when its a bussines call you never here buttons push not the person is talking to slow or not good then you here buttons pushed they tried to act like they dont no what im talking about went through many people still the same now they got it to were you can here the buttons pushed not the other caller my dont wont they call it the police phone they are aware of it they heard the buttons so now they lost money because they have lot of friends that would have purchase it still having the same problems



Waldo says: (3 years ago)
 0
Had a storm a week or so ago and since then I can receive calls, but cannot make them from the telephone. I can call from the computer and when it rings at the other end I can pick up the house phone and talk. I do have the MENU setting on TELEPHONE!
I's so confused. First two years were very satisfactory, but now????
Walter



linden21 says: (3 years ago)
 0
Has anyone have a fax machine that works with majic jack? My old brother fax didn't work with majic jack, I'm looking for a fax that is majic jack compatible.
Thanks



Jwomack7 says: (3 years ago)
 0
I will NEVER by another MagicJack. I'm glad the happened BEFORE I purchased another one:

Please wait for a site operator to respond.

You are now chatting with 'Jocel'

Your Issue ID for this chat is LTK436021651173X

Jocel: Hello, how may I help you?

Jennifer Womack: Hi, my magic light just stopped working out of nowhere - the blue light doesnt come on and my computer does not recognize the device

Jocel: You may need to try all available USB ports in front and at the back of your tower until you see the blue light inside the magicJack device. Also, please try using and not using the USB extension cord if the blue light doesn't light up.

Jennifer Womack: I tried all available USB ports - the light comes on for less than a second as soon as plugged in then it goes off

Jocel: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?

Jennifer Womack: I dont use a USB extension cord either

Jennifer Womack: I did but I disconnected them to try the other USB ports

Jocel: Okay.

Jocel: Let's try a few more things to address the issue.

Jocel: Unplug your magicJack

Jocel: Hold down the "Shift" key and plug your magicJack back in, with the "Shift" key depressed (this will prevent magicJack from autorunning)

Jocel: Click "Start"

Jennifer Womack: Ok

Jocel: Go to "Computer"

Jocel: Locate the drive named "Vista Only", "Phone", or "Removable Disk" (make sure it is the magicJack drive)

Jennifer Womack: there is no additional drives - just Local Disk C

Jocel: Please click the link to download and run the magicJack upgrade:

Jocel: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Jocel: Please keep the magicJack connected while running the upgrade.

Jocel: Let me know once done.

Jennifer Womack: It's done - a banner popped up telling me I need to get Magic Talk to make calls or I need to plug in the USB

Jocel: Please unplug the magicJack device and replug it to another port after 20 seconds.

Jennifer Womack: Okay

Jocel: Once the dial pad is up, check if it says, "magicJack" or "magicTalk" at the center part.

Jennifer Womack: It says MagicTalk

Jocel: One moment please...

Jocel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Sharon'

Your Issue ID for this chat is LTK436021651173X

Sharon: Hello Jennifer . My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Jennifer Womack: Thank you

Sharon: Thank you for patiently waiting, Jennifer.

Sharon: Can you please try using the USB extension cord?

Jennifer Womack: Okay - I will see if I can locate it.

Sharon: Take your time.

Jennifer Womack: Thanks - I found it but it still does not seem to be working

Sharon: Thank you.

Sharon: Please unplug the magicJack.

Jennifer Womack: OKay

Sharon: Open task manager (control+alt+delete) and click the tab named Processes.

Jennifer Womack: okay

Sharon: In there, look for magicJack.exe or magicTalk.exe process.

Jennifer Womack: I see magicjack.exe

Sharon: Select it and click on End Process.

Jennifer Womack: okay

Sharon: Did you end the magicTalk program now?

Jennifer Womack: Yes

Sharon: I will be right with you.

Jennifer Womack: Okay thank you

Sharon: One moment please...

Jennifer Womack: okay

Sharon: I'm sorry for the delay. I'll be right with you.

Sharon: Thank you for waiting.

Sharon: Please plug the magicJack back.

Jennifer Womack: Thats okay - thanks. should i plug it back in with or without the extension cord?

Sharon: Plug it back without the extension cord.

Jennifer Womack: Okay I plugged it back in without the extension cord

Sharon: Do you see a magicJack icon on your desktop?

Jennifer Womack: No

Sharon: Please click the link to download and run the magicJack upgrade:

Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Jennifer Womack: I'm sorry - I thought you meant did it pop up. I do have an icon on my desktop and the last agent had me do the upgrade

Sharon: Please double click on the magicJack icon on your desktop and check if the magicJack start.

Jennifer Womack: Okay

Sharon: Let me know once done.

Jennifer Womack: I'm done - It's telling me I need MagicTalk to place a call

Sharon: Please open Internet Explorer browser.

Jennifer Womack: OKay

Sharon: Unplug the magicJack first.

Jennifer Womack: I already opened the window before I unplugged the magicjack

Sharon: Yes, that is fine.

Sharon: Now, on your Internet Explorer click on Tools.

Jennifer Womack: Okay

Sharon: Then, click on Internet Options.

Jennifer Womack: ok

Sharon: Now, click on Security Tab.

Jennifer Womack: ok

Sharon: Then, click on Restricted Sites and Sites button.

Jennifer Womack: ok

Sharon: Under Add this website to this zone type: www.magicTalk.com and click on Add.

Jennifer Womack: ok

Sharon: Then, click on CLOSE. Apply and Ok.

Jennifer Womack: ok

Sharon: Once done, plug the magicJack back.

Jennifer Womack: ok

Jennifer Womack: The computer still does not recognize the USB. I believe there is something wrong with the device and not the software

Sharon: Please try using the USB extension cord again.

Jennifer Womack: That does not work either

Sharon: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?

Jennifer Womack: no

Sharon: Do you have another computer that has Windows XP, Vista or Intel-based Mac OS 10.4.10 where you can try magicjack on?

Jennifer Womack: no

Jennifer Womack: I just disconnected the magicjack and plugged in my USB - my USB works

Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.

Jennifer Womack: I'm sorry - I have been trying to troubleshoot for about an hour now. What do I need to do to get a new device?

Sharon: We do apologize for the inconvenience this has caused you.

Sharon: I can actually process a replacement for you. Replacement is FREE, you will only need to pay for its shipping and handling which costs $9.95. You will be having the same phone number on it.

Jennifer Womack: Okay... I am unable to pay shipping for $9.95 when I'm unsure why it stopped working out of no where. I used it last night - the computer has been sitting in the same exact spot - and when I woke up this morning to try to make a call it was not working.

Sharon: In that case, better if we perform some other steps. I can't process the replacement if you won't agree with the shipping fee.

Jennifer Womack: Okay, that's okay - don't even worry about it. I really think it's unfortunate that magicjack would have me pay shipping when I will be without ANY phone until I get the replacement.

Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.

Jennifer Womack: ok

Sharon: Is Device Manager window up now?

Jennifer Womack: yes

Sharon: At Device Manager window, click + sign next to Disk drives.

Jennifer Womack: ok i have done that

Sharon: Do you see YMAX MagicJack USB Device or Tigerjet Hard Disk Drive or USB Combo HD Device?

Jennifer Womack: no

Sharon: What devices do you have in there?

Jennifer Womack: Toshiba MK8009GAH ATA Device

Sharon: Click + sign next to CD / DVD drives.

Jennifer Womack: I don't have a CD/DVD drive

Sharon: What do you have in there?

Jennifer Womack: What do I have in where?

Sharon: In Device Manager, what other options do you have instead of Disk Drives?

Sharon: I meant, aside from Disk Drives.

Jennifer Womack: There are about 18 other options

Sharon: Thank you for waiting. I'll be with you in just a moment.

Jennifer Womack: Okay - may I ask what's going on?

Sharon: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

Jennifer Womack: Yes go ahead

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Anika'

Your Issue ID for this chat is LTK436021651173X

Anika: Hi Jennifer. This is Anika. I need to take control of your computer to be able to assist you with your concern.

Jennifer Womack: Okay

Anika: Before we start with the screen sharing, may I ask if you have the latest version of Java installed on your computer?

Jennifer Womack: I'm not sure

Jennifer Womack: Hello?

Anika: http://www.java.com/en/download/help/testvm.xml

Anika: Right click on the link and check what version of your Java.

Jennifer Womack: I'm currently download the latest version of Java onto my computer

Anika: Alright

Jennifer Womack: OKay it has downloaded

Anika: Install it.

Jennifer Womack: it has installed i mean

Desktop Sharing session requested by 'Anika'. Click here to initiate

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

Desktop Sharing session has failed (No java detected on client computer)

Anika: Desktop Sharing session has failed (No java detected on client computer)

Anika: Be sure that you have install the Java after you download it.

Jennifer Womack: I'm unsure why it has not been detected. The Java has a lot of troubleshooting information, but I have been troubleshooting for over an over with other representatives. Will I need to trouble shoot Java now before you can help me?

Anika: We cannot initiate a screen sharing if you dont have Java.

Jennifer Womack: That's too bad - thanks

Anika: I can transfer you to our supervisor that can assist you with your issue.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Paul'

Your Issue ID for this chat is LTK436021651173X

Jennifer Womack: Okay, please initiate the fourth transfer

Paul: Hello, how may I help you?

Jennifer Womack: Are you able to see the chat I had with the other 3 representatives?

Paul: Please wait while I check that for you

Paul: Did you download the latest version of java?

Jennifer Womack: Yes

Jennifer Womack: And the upgrade

Paul: Can you please install your latest version of javA?

Jennifer Womack: I did

Paul: so you mean you can't start magicjack ?

Jennifer Womack: This is ridiculous - I'm done



Barco says: (3 years ago)
 0
My magicjack will not let me call numbers in my own area code. Keep getting busy signel.
The password for my vmail finally started to work again though.



canterclub says: (3 years ago)
 0
Sound quality if awful and the service is extremely unreliable. When you pick up the phone you've got a 50/50 chance it'll be working. What the fine print too. There's a limit on the number of calls you can make each month. Also, if you pay for the five-year service they'll claim you only have a year's subscription after the first year and will try to rip you off. YOu'll have to jump through tons of hoops to prove them wrong.



mohammad says: (3 years ago)
 0
I did not try the device and I don’t think I will after my chat with the MagicJack customer support which I wasted more than hour without getting any helpful solution. Notice that there is no customer support phone number or email. The only choice you have is chat. What I observed in my chat with them today March 12, 2011 unprofessional customer service, hold for ever, transfer you from to another, every time you have to repeat your problem more than 10 times, and at the end rudeness. Also, they want transfer you to their supervisor or either give you his contact information if you want to report something. According their worthless customer service, this company is unable to access, reset or manage any of their devices (MJ USB) after it been sold and registered for the first time. So, their devices are one time (one person) use. How I trust a company how does not know how to deal with their own devices!!!



Gary7429 says: (3 years ago)
 0
I like Magicjack. It works well for what I paid for it. It's not the best communications product there is, but it is cheap. I've had it for several years.

Recently they introduced Magictalk. I have been told that in addition to the $19.95 yearly charge for MJack, that I will have to pay another $19.95 a year if I also want Magictalk. I feel it should be a lot less expensive than that since I already have their other product. Can't I pay one low yearly charge for both products? Please work on this Magicjack/talk.



rbaker1161 says: (4 years ago)
 0
Do not buy this product. Magic Jack does not work well. Your computer must always be on, never in sleep mode and never in windows update. Anytime anything happens to disrupt the data stream to your computer, Magic Jack will shut off,. Also, the constant running of the Magic Jack program itself, interferes with the normal operations of your system. Their customer service is non existent, so if you buy this thing, you're on your own. Finally, and this is a big one, Magic Jack will NOT, I repeat, WILL NOT honor their so - called money back guarantee. If they can, they will find a way to deny your request for a refund.



rbaker1161 says: (4 years ago)
 0
Do not buy this product. Magic Jack does not work well. Your computer must always be on, never in sleep mode and never in windows update. Anytime anything happens to disrupt the data stream to your computer, Magic Jack will shut off,. Also, the constant running of the Magic Jack program itself, interferes with the normal operations of your system. Their customer service is non existent, so if you buy this thing, you're on your own. Finally, and this is a big one, Magic Jack will NOT, I repeat, WILL NOT honor their so - called money back guarantee. If they can, they will find a way to deny your request for a refund.



eatitmj43 says: (4 years ago)
 0
MJ sucks Big Time! 2 days and 7 errors of chat to try and get a connection. Do this, Do that, turn off your virus, turn off your firewall, allow cookies, add ports, add a DNS Server address, un effen plug it and plug it back in, try a different usb connection, restart it, download programs (which are a sales gimmic and a form of spyware). A lot of tedious balogne that involves a lot more than "plug it in! thats it!". I needed to call unemployment office for on a very important phone call and guess what? MJ shut down when I needed it the most. The chats took FOREVER! and a day. Their chat responce time is way non efficient and unproductive. Screw MJ!



allfigurdout says: (4 years ago)
 0
Guess I'll just reduce my call features with AT&T to save a few bucks. Though they are slightly expensive, I will stick with them. MJ and Vonage, after all the bad reviews....I AM STICKING WITH AT&T.!



Maltimama says: (4 years ago)
 0
I've had MJ for about 3 months now; would I buy it again? I don't know. I haven't had the sound quality problems other users have, but it is a bit of a hassle to deal with. I'm not crazy about having to leave my computer turned on all day long, or miss calls. But if I shut it down, MJ has to be rebooted as well. And it has not yet, even once, taken ONLY a minute to reset--more like 3. On the other hand, saving $30/month or more for standard phone service is attractive. So far, MJ has saved me a decent amount of money, but I am tracking my problems with it and will take a very close look at them before I renew my service.



Ken12345 says: (4 years ago)
 0
CUSTOMER REVIEW OF MAGIC JACK: I have been a happy user of MAGIC JACK for three months. About two days ago all Cell Phones were blocked from calling my MAGIC JACK phone number. Callers hear a recorded message telling them to contact their respective carrier. MAGIC JACK has only “Chat” support. I “Chatted” with four different representatives and informed all of the following:

I cannot receive calls from ALL cell phones.
I am able to receive calls from land lines.
I called another MAGIC JACK customer from my cell phone and the call went through fine.
Several different callers using Sprint, AT&T, Verizon, Nextel, and T-Mobile were all unable to call through. They all received a recorded message from MAGIC JACK instructing them to call (305) 848-8288 (a MAGIC JACK routing number).
Are all Cell Phone Carriers affected?

Here is MAGIC JACK’s Response:
“Please contact your cell phone carrier so that they can do the fixes for your line”.
“You are not the only one having issues like that right now… that is why you need to contact your carrier so that they will be informed that you are affected with the routing issue”.
“Yes, all cell phone carriers”.
“That's a cell phone issue this time.”
“Yes, you can receive calls with land lines because the problem lies only on the cell phones' carrier providers.”

As you can see I have gotten nowhere with MAGIC JACK. They absolutely refuse to do anything or take responsibility for the problem. Buyer beware. If it sounds too good to be true…



lucassumner says: (4 years ago)
 0
Magic Jack has problems. Within 10 minutes of a call, the other person can not hear me. They can only hear every 3rd or 4th word. The audio quality for them is poor and inaudible. I have contacted live chat 5 times. Every time they do the same thing. The problem has not been corrected. Do not buy!




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