Magic Jack Reviews and Complaints

magicJack is a device that plugs into a USB port on the user's computer, and uses a standard RJ-11 phone jack into which any standard phone can be plugged. This allows the user to make phone calls to almost any phone in the U.S. and Canada.

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Magic Jack Reviews

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  • Magic Jack charged US conference call w/o notice



    ********Magic jack charge over $0.15/minute for US conference call *********** I have been charged more than $6 for calling a free conference call via magic jack without any warning. When I looked for the customer service, they only have chart room, no any phone service at all. Each person only stayed in chart room for maxium 5 minutes and threw you "I believe that I have already provided you all the information needed; I will have to end this conversation now, if you will have any other concerns in the future, please do not hesitate to chat us back. We are always here to assist you.... More...
    (Miscellaneous)
    BadMagicJack's Picture   BadMagicJack    0 Comments   Add a Comment

  • MAGIC JACK



    Magic Jack sucks.....I have had a magic jack for over three years and it seemed to work pretty good..so i bought the new magic jack plus...no computer needed yeah right??..what a joke this thing sucks, it never works disconnects all the time cant call out, error messages..it was a total waste of money..i guess i should of waited till they got the bugs worked out of it...im really thinking of going to vonage..I had that before and it never ever gave me any problems...i might just smash this with a hammer and send it back to magic jack so they can stick it where the sun dont shine..DONT BUY... More...
    (Miscellaneous)
    USmale's Picture   USmale    1 Comments   Add a Comment

  • MagicJack = PIA



    MY magic jack disconnects almost every day. When it disconnects, a window opens up telling me to plug in my magic jack. This window locks my computer for some reason. So in order to use my magic jack I have to reboot my computer. This makes it useful for only outgoing calls. When my plan runs out, I'm going to run out and smash this Pain In the Ass. Fortunately I also have Vonage. Vonage is as good as the phone company. More...
    (Miscellaneous)
    RameshPradesh's Picture   RameshPradesh    0 Comments   Add a Comment

  • Account Under Review?



    A good relationship with customers, making customers feel valued, respected, and an open communication with them will keep them to be loyal to you company. Chat agents and billing department staff I spoke with say the same thing as to why my recent orders are not processed although orders showed confirmation numbers. I am told, "We could not process your orders because your account is under review." I have been asking them through chat and through e-mails to the billing department to let me know what is the problem with my account. I am told to wait till someone contacts me about... More...
    (Education, Schools)
    amarelle's Picture   amarelle    Read The Conversation   Read The Conversation

  • shameful customer services



    Please wait for a site operator to respond. You are now chatting with 'Joan' Your Issue ID for this chat is LTK554064649069X Joan: Hello, how may I help you? muniba: we have tried to renew subscription and still not renewed when will it renew ? muniba: i need it done now so pass me on to a manager Joan: Okay. Let me assist you with that. Joan: May i know your Magicjack Phone Number? muniba: 1708 357 0957 muniba: I am timming how long this takes it is 9.22 am where I am Joan: Okay Joan: Please wait while I check that for you Joan:... More...
    (Miscellaneous)
    Muniba's Picture   Muniba    1 Comments   Add a Comment

  • Magic Jack-Ripoff



    Purchased majic jack a couple of years ago, Never worked very good. Decided to let the subscription lasp, but didn't know they had a recurring option on payments. Went to my account and turned off recurring payments and forgot about it. This year I received an email that on 2/17/2012 I would be billed 31.00 for the next year and if I needed to make any changes I had one hour to make them. I went to majic jack, my account, and recurring payments was turned on. I unchecked the recurring payments again and removed my credit card information. Guess what, I was charged anyway.... More...
    (Miscellaneous)
    ryks204's Picture   ryks204    1 Comments   Add a Comment

  • account/service



    I open MagicJack account 732-675-6055 jaunary 2011 and work to october 20-2011 OK,and october 20-2011 stop worken,( problem with speakers)and i colled M/J for help, they didnt offer any solutions for my speakers, they OPEN ME NEW ACCOUNT with my existing number(i made payment).And jaunary 2012 they close first and SECOND account.So i would like my payment refunded, they says NO.I decide to make a deal with M/J purchace and extension,and i have problem,because 18-person dont know how open my active account,and i am always being put on HOLD for long of time or disconnected me,i am tired of... More...
    (Delivery Services)
    rysz29's Picture   rysz29    1 Comments   Add a Comment

  • POOR service



    Majic Jack is over rated.The connection is horrible and the service is even worst. I have been trying to resolve an issue for over 1 month and all the agents keep sending me in circles without addressing the real issue which is their fault. They had a promotion but rejected credit cards when you tried to take advantage of the promotion. Now that the price has increase the site now accepts the card but does not allow you to renew. All in an attempt to force you to buys a new jack. They keep promising to e-mail me solutions but have not. The Majic jack also gets faulty after a a while and... More...
    (Miscellaneous)
    skbmango's Picture   skbmango    1 Comments   Add a Comment

  • Magic Jack Plus Stinks!!!



    I have had the regular magicjack for a couple of years, and for the most part it worked fine. After reading the reviews, I decided to give magicjack plus a try since it was not necessary to keep it plugged into a computer, and this sounded like a good thing. Well, let me tell you, it did not work well at all. I sincerely believe that this is a defective product. It has constant problems - specifically and error 2 3 message which comes and goes intermittently. You won't even realize your phone isn't working. I spent hours online with technical support, and it would get better... More...
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    cfug8's Picture   cfug8    0 Comments   Add a Comment

  • Misrepresentations



    Magic Jack Plus was marketed as a "free trial" when it was nothing of a sort. First I paid by credit card for shipping and handling and then charged $30.00 for a port out charge when I canceled just 4 days after receiving the device. Next, no one was able to help me to get the device to function properly unless it was plugged into the computer, the very thing I did not want to do. During the days I tried to use the device, I repeatedly let service techs know I was getting an error 1 message instead of a dial tone, no one followed up on me. Now no telling what other surprises... More...
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    lework56's Picture   lework56    1 Comments   Add a Comment

  • MY ACCT



    TODAY I TRIED CHANGING MY NUMBER, AND PROBALLY BECAUSE MY NAME ON THE ACCT IS MY MAIDEN NAME IT DIDN'T TAKE, THEN I UPDATED THE INFO AND TRIED AGAIN, STILL NO CHANGE. NOW SOMEONE HAS MY NUMBER, AND MY PHONE ISN'T WORKING. AND EVERYREPRSENTIVE, JUST KEEP SAYING THIER REPORT THE PROBLEM AND I WILL GET A EMAIL. I HAD A PROBLEM A YEAR AGAO, AND NEVER RECIEVED A EMAIL, JUST BOUGHT ANOTHER ADAPTER. MY EMAIL IS lembry2sons@yahoo.com More...
    (Legal Services)
    lembry's Picture   lembry    Read The Conversation   Read The Conversation

  • Customer Service--HORRIFIC



    I've not been able to call many landline business numbers for 4 weeks. It took 2.5 days before I finally was transferred to a "senior engineer", who couldn't figure out the problem and wrote a ticket. Each time I call for status or to have an interim solution (new majicjack etc), I am BLOCKED with "Please don't worry, our engineers will get back to you when it's done. Your patience is highly appreciated." 2 customer service reps offered to send a new Majicjack at MY EXPENSE!!! I've never contacted a company thbat did not have an escalation... More...
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    lgurmendi's Picture   lgurmendi    0 Comments   Add a Comment

  • Unacceptable service



    I purchased magic jack with the anticipation that I would save money. I ordered for $69.95 the magic jack and $29.95 for one year service. It arrived with no information about how to get tech advice for connecting when a problem arose. The 30 days free trial and the statement that no charges applied to you credit card were false. They immediately got my phone number from AT&T and charged my card with $224 worth of charges. After several days of on the computer and getting no where I checked with my credit card company to find that the charges were already applied. When I went to use my... More...
    (Miscellaneous)
    cmfnurse1's Picture   cmfnurse1    1 Comments   Add a Comment

  • Magic Jack Fraud



    I bought a couple of magic jacks a couple of years ago. Decided to use one for a call center, I got a number (347-757-5841), but one day, as I was doing telemarketing with it; my magic jack did the magic and blocked all incoming and outgoing calls. Oh I was very upset, but it got worse when I tried contacting their customer support, that is when I found out that if you make over 50 calls a day from your MJ they have the right to block your device FOREVER. After all the fuzz, I decided to use my second device, as soon as I plugged the blessed thing into my computer it gave me the beautiful... More...
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    oneberrio's Picture   oneberrio    3 Comments   Add a Comment

  • Do NOT EVEN THINK about Buying Magic Jack



    We have had Magic Jack for 1 year and 11 months. I feel this definitely makes us qualified to give an accurate review. All they care about is selling and getting their money; forget the product which is just not reliable. Forget about making contact with them via Live Chat, phone or email because it does not happen...unless you just bought the product. I have been trying to chat with them for 45 minutes at this time; I keep getting a message that all operators are currently assisting others. **UPDATE; finally got someone after waiting 54 minutes*** When we renewed last year, it was with... More...
    (Miscellaneous)
    Panawa's Picture   Panawa    1 Comments   Add a Comment

  • MAGICJACK BLOWS!



    I have been a Magicjack customer for nearly 5 years. I bought it the first I heard of it back in late 2007. When we bought it, it worked great and you were able to call them for actual help. We had it about two years and were happy. We then saw the 5 year renewal deal which we thought was great. We bought that extension. BIG MISTAKE. Shortly afterwards problem after problem. First we had to start disconnecting and then reconnecting every week or so to get it to turn on. Then it started to do it about every few days then daily. Then it started bogging down our PC system.... More...
    (Miscellaneous)
    ljpishere's Picture   ljpishere    1 Comments   Add a Comment

  • On Line Assistance



    I was on-line with a live assistant for over an hour to work out a problem with my Magic jack. She took me step by step in reconfiguring my computer to adapt to the application.Her name is Ayesha and I have never been treated so kindly. She was very patient with me and didn't act like she was rushed to get finished. She stayed with me chatting until my problem was solved. Received very good service from this representative. More...
    (Miscellaneous)
    Divagg's Picture   Divagg    1 Comments   Add a Comment

  • Magic Jack Plus Sucks



    I ordered my MJ Plus in early December. I was charged in less than 30 days although it was still not connected; I had difficulty connecting, even now. In fact, four (4) individuals from MJ tried to help me connect to no avail. I requested that I return it but I was told I couldn't because it is past the 30-day trial period. I don't know what to do with it. More...
    (Miscellaneous)
    1kolohe's Picture   1kolohe    3 Comments   Add a Comment

  • Magic Jack Plus is bogus



    Ordered Magic Jack on 1/1/2012 and received it on 1/6/2012. We wanted to try Magic Jack Plus because you can port your number according to the ad. Once received I followed the instructions that state to "plug it into a USB port and click here to register. All registration was easy up to porting the number. I received continuous errors telling me the number was not available and to try again later. Later? I logged onto their chat line which a previous complainant stated they had a poor mastery of the English language and I too found that to be true. I was told to check and see if the... More...
    (Advertising)
    usmcret96's Picture   usmcret96    0 Comments   Add a Comment

  • MISLEADING AND FALSE ADVERTISING



    ADVERTISMENTS SAY TALK AS MUCH AS YOU WANT. LET MAGIC JACK REPLACE YOUR HOME PHONE. IF MAGIC JACK FEELS YOU ARE TALKING TOO MUCH YOUR SERVICE GETS DEATIVATED. THAT'S WHAT HAPPENED TO ME. I WILL BE LETTING MY LOCAL TELEVISION NEWS STATION KNOW. SO THEY CAN INFORM EEEEEEEEEEEEEEEEEVERYBODY!! PLUS KNOWING THAT YOU DEATIVATED MY SERVICE YOU STILL TOOK MY MONEY BY LETTING THE RENEWAL SCREEN CONTINUE TO POP-UP AND HAVING ME PAY $19.95 TO RENEW MY SUBSCRIPTION. THINKING THAT THAT WOULD SOLVE THE PROBLEM. More...
    (Advertising)
    prettybrowneyes's Picture   prettybrowneyes    Read The Conversation   Read The Conversation

  • SCAM JACK!!!!



    Magic Jack-(404)-647-6018 MAGIC JACK COMERCIALS ARE MISLEADING AND FALSE ADVERTISMENTS!! IF YOU THINK YOU CAN TALK AS MUCH AS YOU WANT, THINK AGAIN. IF THEY THINK YOUR ARE TALKING TOO MUCH THEY WILL DEATIVATE YOUR SERVICE. BUT STILL TAKE YOUR MONEY. AND WON'T REFUND IT EITHER!! THAT'S WHAT THEY DID TO ME. NOT KNOWING MY SERVICE WAS DEATIVATED FOR OVER USE. EVERYTIME I TRIED TO USE M.J. THE RENEWAL SCREEN WOULD POP-UP. SO I SAID OK THAT'S WHY IT'S NOT WORKING SO I PAYED THE $19.95 PLUS TAX FOR ANOTHER YEAR.BUT M.J WAS ALREADY DEATIVATED. I WAS TOLD NO REFUNDS I WILL BE... More...
    (Advertising)
    prettybrowneyes's Picture   prettybrowneyes    1 Comments   Add a Comment

  • Majic Jack



    I have just had the worst time with Majic Jack Customer Service. All I wanted to do is ask some simple questions about there service. All I got was confusion. First, you can not keep you existing home phone number,call them, they will tell you that. Oh, did I say "Call Them", you can not call them. That's right, a company that makes there money in the phone busness, will not talk to you on THERE ON PHONE! And then try to return the phone jack, they could not find my order, but they could find my Credit Card number to make the charge! There is more, I'am Tired. Barry... More...
    (Miscellaneous)
    kak4topgun's Picture   kak4topgun    0 Comments   Add a Comment

  • Magicjack takes money but doesn't provide product



    BEWARE….For those considering MagicJack. They are great at taking your money…just not interested in shipping the product. Read the chat stream below with Magic\Jack. Please wait for a site operator to respond. You are now chatting with 'Jack' Your Issue ID for this chat is LTK5540226______ Jack: Hello, how may I help you? Dean Sippel: Where is my order? TS13______ shipped 12/4/11 Jack: Thank you for waiting. I'll be with you in just a moment. There may be a problem communicating with Jack. Please wait while your chat is transferred to another operator.... More...
    (Miscellaneous)
    DCS12's Picture   DCS12    2 Comments   Add a Comment

  • very frustrating



    While I like the idea of magicjack, it is a great device for a frequent international traveler myself. This is my second year to renew. I had the same problem last year: renewed online when magicjack was plugged in. It didn't renew & I was unable to use the device for two days now. Talking to live chat was not much help, the live chat rep sounded very mechanical & extremely scripted, there was a very long wait each time to get online rep to talk to me. I was told someone from billing office would contact me, that never happened. I'm totally floored by how slow this has... More...
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    Poling's Picture   Poling    1 Comments   Add a Comment

  • fast service



    they send out this majic jack fast,30 free trial they say,well i got it activated the same day ,didnt like it caceled the same day and got charged $80.00 so far and i sent it back .what a scam they are and they wont give you a phone number to call they say it all chat,well i found the number but it didnt help any ,i dont sugest this for no one i been dealing with them for 4 days and it cost me more money every time i chat with them,and like i said ,$ 80.00 so far and i got no phone at all right More...
    (Delivery Services)
    shovelhead's Picture   shovelhead    0 Comments   Add a Comment

  • WOST CUSTOMER SERVICE, WASTE OF $$$



    I bought magic to work from home and when I tried setting it up last night I opted for the Canadian telephone number for $10 extra. When I provided my credit card info it kept saying that my card is invalid and the transaction didnt go through, so out of frustration I decided to go with the free American telephone number. I called my Visa card company this morning to find out that Magic Jack has charged my credit card 6 times for the amount of $11.18!!!! I have been on hold with their "Customer Care" dept for the past 45 minutes and not one live person has answered the line! Their... More...
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    pissedoffconsumer13's Picture   pissedoffconsumer13    2 Comments   Add a Comment

  • worst customer service I ever saw, bar none!



    My parents are 90 and 91 and have Magicjack. It suddenly stopped working, though their account is paid through 9-15-15. I spent 2 hours this afternoon trying to fix it, including calling billing (which was a 25 minute wait) and it didn't fix the problem. (They can all see that their account is paid through 2015 but no one can tell me why is says "Has no active service" online under "my account".) I spent 2 more hours tonight on instant chat (20 minute wait to chat "instantly" with someone.) I was cut off in the middle the first time. Called again... More...
    (Miscellaneous)
    minniemarsh's Picture   minniemarsh    1 Comments   Add a Comment

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Magic Jack Comments


kubuon says: (1 week ago)
 0
Do not use magic jack now....it a worst phone services ever have. Conference call from magic jack is no longer available, and customer service is suck. Never recommend this to my friends ever and never......



Jame says: (2 weeks ago)
 0
Had phone number ported away from Magic Jack Plus over a week ago to Vonage. I can only call out, any incoming callers get a message from MagicJack that I'm not at home and to leave a message. I have contacted magicJack Plus several time and can't seems to care because they were just giving me the same escuses.



jimafm says: (2 months ago)
 0
There are a few good reviews and several quoted out of context in mJ ads. It is too bad the reviewers missed the two most important things; reliability and customer service. MagicJerk has neither! Give it 90 days as the reviewer should have, and it may be dead by then. Try to get the company to do anything about it and you are in for 7 to 10 hours of Internet chat. I’m on my third one, and it took me 9.5 hours, a ruined laptop and more patience than I knew I had just for the privilege of paying “small” fees for another replacement.

After the second one died, it took 11 hours over two days to get them to agree to a replacement. I printed out the ridiculous chats, intending to mail them to the CEO. Then I discovered there isn’t one. No phone number, no address anywhere to be found. Then, a few days later I had the good fortune to dial a wrong number and got a recording from WyMAX Communications, the same guys doing the hot spots all over the country. I checked with the SEC and found that, indeed, they own magicJerk. So I called them. They hotly denied owning the company and gave me a phone number to an answering machine. Twelve calls later, I decided they were never going to reply. Then I found an address; a PO box in Boca, FL where lots of scam artists and drug lords live. They don’t answer mail, either.

My wife accused me of being paranoid, so I googled mJ. I say many, many reviews there and on Amazon saying they had the same problems.

These crooks know few people have the time or patience to spend, literally, days on the phone over a $70 piece of crap. But if you don’t, you will loose the phone number you had to pay them to port. One poor guy lost one he had for 45 years, according to a review on Google.

It is a disservice when a reviewer like this one doesn’t even bother to look up someone on line or with the BBB before recommending such junk sold by crooks.



stevedc says: (3 months ago)
 0
Magicjack...what a piece of junk. I tried to renew after 1 year and their system would not take my credit card info. I tried customer service which was of no help at all. I would not use magicjack again.



collin says: (5 months ago)
 0
I tried the magic jack plus and compared with old one, the plus didn't perform as well. Calls had low volume and wasn't usable at all. That's why I returned it. I tried all sorts of tweaks and tests but didn't solve the problem. I tried to hava a replacement, but no use with Customer support (TS), return was the only option. So I couldn't test another one. I'm sticking with all version.



ncecs says: (5 months ago)
 0
I'm a 3-year user. MJ generally works, albeit with occassional 'beeps', hang-ups and echos. Of course, I can say the same of most cell phones. Their greatest deficiency is that no one at MagicJack can READ. If they could, they would notice that ALL of their customers are ANGRY about the nasty, ineffective, non-existent customer service and chat operators. This is major. We're not simply a little disgruntled, we are ANGRY and telling potential customers to stay away! Doesn't this register with anyone at MJ?



Zeldasue says: (6 months ago)
 0
Mj has worked for me and my roomate great. He calls Canada from the USA. We each have a mj..

My question is, I am traveling to Canada for 5 weeks from USA and wonder if I can forward my calls from my ATT iphone to my mj to drop into messages without any charges on my iphone? Then pic up messages on my laptop. Thanx



Zeldasue says: (6 months ago)
 0
Mj has worked for me and my roomate great. He calls Canada from the USA. We each have a mj..

My question is, I am traveling to Canada for 5 weeks from USA and wonder if I can forward my calls from my ATT iphone to my mj to drop into messages without any charges on my iphone? Then pic up messages on my laptop. Thanx



Blackman says: (6 months ago)
 0
Ok so I originally bought a Magic Jack, despite its limitation of having to be plugged into a computer that is on in order to work. Now they have come out with the Magic Jack Plus and it works with or without a computer so I want to upgrade.

I check to see if they have an upgrade program and am told no that I have to pay FULL PRICE and can't even transfer my existing years of service that I have left over. I tell them how unfair this is for loyal existing customers that have bought the original Magic Jack in good faith believing this was one of the most and best cost effective way to make calls even though it couldn't be used without a computer. I also tell them that to advertise a product as that best most cost effective method and then develop a new product that can call without computers and expect customers who bought the other product in good faith to pay FULL PRICE to upgrade is just A SCAM!!!

Magic Jack is A SCAM!!! DO NOT buy ANY Magic Jack products EVER!!!



lily12345 says: (8 months ago)
 0
I purchased 4 magic jacks, 3 of them were the gifts for my friends. I got free local phone numbers for the first 3 magic jack as I was told, however, for my 4th magic jack, while I was registering it on their website, the website didn't route me to the process of selecting my area code, but assigned me a "424" area code number automatically. After a few days, everyone was complaining that they have to long distance fee to call me. I contacted the customer service, explained that the website didn't go through the normal process of selecting my area code, and asked them help to fix it. Someone named Amelia told me that I have to pay an additional $10 to change the number to my local area code. I explained again that it was not my fault that I didn't get a chance to choose my area code, she insisted that it was my problem, she couldn't help me unless I pay. I asked to talk to her supervisor, her supervisor "Riona" told me rudely that if I want to change to my local area code, i have to pay. I explained my unhappiness about her customer service attitude, she simply ended our chatting window without even asking my permission. I am not sure what i did wrong -- I thought we could get a free local number with your magic jack, and instead I got a number in other states. I wasn't sure why their website didn't take me through the process of selecting the area code as usual, they told me that I have to pay additional to correct the mistake on their end. And I have never seen a customer service would end the live chatting session without asking the customer's permission, and that woman is even a supervisor of the customer service, unbelievable!



jhanna says: (8 months ago)
 0
please help me whenever i open my magic jack & trying to call,when they hang up, i hear them but cant hear me. what will i do. jhanna



rosmund says: (9 months ago)
 0
i want to renew my majicjack, but i dont no how to renew it, can any one try to help...



Peeka says: (10 months ago)
 0
I have a Magic Jack and I like it and it works fine. The problem is that Magic Jack will not accept a prepaid visa gift card as payment for additional year(s). The Magic Jack web site states that prepaid cards can be used. See their FAQ response to "What forms of payment can I use?" When I talked to their chat personnel, they logged the problem to their "engineers". In the meantime, they were unable to credit my acct for 1 more year of service while the problem is being worked on. It was only $19.95. My complaint is that they should be able to renew my account while their "engineers" are fixing the problem ... it is only $19.95!!!



Peeka says: (10 months ago)
 0
I have a Magic Jack and I like it and it works fine. The problem is that Magic Jack will not accept a prepaid visa gift card as payment for additional year(s). The Magic Jack web site states that prepaid cards can be used. See their FAQ response to "What forms of payment can I use?" When I talked to their chat personnel, they logged the problem to their "engineers". In the meantime, they were unable to credit my acct for 1 more year of service while the problem is being worked on. It was only $19.95. My complaint is that they should be able to renew my account while their "engineers" are fixing the problem ... it is only $19.95!!!



drriazqureshi says: (10 months ago)
 0
I asked for a 30-day trial Magic Jack, it said if you pay fully and also pay extra immediate delivery fee, it could me in few days but in vain, they are big cheat, before start the service is so bad.............let's see



centauri says: (10 months ago)
 0
I cannot receive a call with magicjack. It will call out. There are not enough or easy to understand instructions with the magicjack. I cannot access the caller id or receive any messages. It really is only worth 1.70 a month.



kwynne says: (10 months ago)
 0
i had magic jack for two yrs i told them some one is on the line listening when you talk some one push buttons when its a bussines call you never here buttons push not the person is talking to slow or not good then you here buttons pushed they tried to act like they dont no what im talking about went through many people still the same now they got it to were you can here the buttons pushed not the other caller my dont wont they call it the police phone they are aware of it they heard the buttons so now they lost money because they have lot of friends that would have purchase it still having the same problems



Waldo says: (10 months ago)
 0
Had a storm a week or so ago and since then I can receive calls, but cannot make them from the telephone. I can call from the computer and when it rings at the other end I can pick up the house phone and talk. I do have the MENU setting on TELEPHONE!
I's so confused. First two years were very satisfactory, but now????
Walter



linden21 says: (10 months ago)
 0
Has anyone have a fax machine that works with majic jack? My old brother fax didn't work with majic jack, I'm looking for a fax that is majic jack compatible.
Thanks



Jwomack7 says: (1 year ago)
 0
I will NEVER by another MagicJack. I'm glad the happened BEFORE I purchased another one:

Please wait for a site operator to respond.

You are now chatting with 'Jocel'

Your Issue ID for this chat is LTK436021651173X

Jocel: Hello, how may I help you?

Jennifer Womack: Hi, my magic light just stopped working out of nowhere - the blue light doesnt come on and my computer does not recognize the device

Jocel: You may need to try all available USB ports in front and at the back of your tower until you see the blue light inside the magicJack device. Also, please try using and not using the USB extension cord if the blue light doesn't light up.

Jennifer Womack: I tried all available USB ports - the light comes on for less than a second as soon as plugged in then it goes off

Jocel: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?

Jennifer Womack: I dont use a USB extension cord either

Jennifer Womack: I did but I disconnected them to try the other USB ports

Jocel: Okay.

Jocel: Let's try a few more things to address the issue.

Jocel: Unplug your magicJack

Jocel: Hold down the "Shift" key and plug your magicJack back in, with the "Shift" key depressed (this will prevent magicJack from autorunning)

Jocel: Click "Start"

Jennifer Womack: Ok

Jocel: Go to "Computer"

Jocel: Locate the drive named "Vista Only", "Phone", or "Removable Disk" (make sure it is the magicJack drive)

Jennifer Womack: there is no additional drives - just Local Disk C

Jocel: Please click the link to download and run the magicJack upgrade:

Jocel: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Jocel: Please keep the magicJack connected while running the upgrade.

Jocel: Let me know once done.

Jennifer Womack: It's done - a banner popped up telling me I need to get Magic Talk to make calls or I need to plug in the USB

Jocel: Please unplug the magicJack device and replug it to another port after 20 seconds.

Jennifer Womack: Okay

Jocel: Once the dial pad is up, check if it says, "magicJack" or "magicTalk" at the center part.

Jennifer Womack: It says MagicTalk

Jocel: One moment please...

Jocel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Sharon'

Your Issue ID for this chat is LTK436021651173X

Sharon: Hello Jennifer . My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Jennifer Womack: Thank you

Sharon: Thank you for patiently waiting, Jennifer.

Sharon: Can you please try using the USB extension cord?

Jennifer Womack: Okay - I will see if I can locate it.

Sharon: Take your time.

Jennifer Womack: Thanks - I found it but it still does not seem to be working

Sharon: Thank you.

Sharon: Please unplug the magicJack.

Jennifer Womack: OKay

Sharon: Open task manager (control+alt+delete) and click the tab named Processes.

Jennifer Womack: okay

Sharon: In there, look for magicJack.exe or magicTalk.exe process.

Jennifer Womack: I see magicjack.exe

Sharon: Select it and click on End Process.

Jennifer Womack: okay

Sharon: Did you end the magicTalk program now?

Jennifer Womack: Yes

Sharon: I will be right with you.

Jennifer Womack: Okay thank you

Sharon: One moment please...

Jennifer Womack: okay

Sharon: I'm sorry for the delay. I'll be right with you.

Sharon: Thank you for waiting.

Sharon: Please plug the magicJack back.

Jennifer Womack: Thats okay - thanks. should i plug it back in with or without the extension cord?

Sharon: Plug it back without the extension cord.

Jennifer Womack: Okay I plugged it back in without the extension cord

Sharon: Do you see a magicJack icon on your desktop?

Jennifer Womack: No

Sharon: Please click the link to download and run the magicJack upgrade:

Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

Jennifer Womack: I'm sorry - I thought you meant did it pop up. I do have an icon on my desktop and the last agent had me do the upgrade

Sharon: Please double click on the magicJack icon on your desktop and check if the magicJack start.

Jennifer Womack: Okay

Sharon: Let me know once done.

Jennifer Womack: I'm done - It's telling me I need MagicTalk to place a call

Sharon: Please open Internet Explorer browser.

Jennifer Womack: OKay

Sharon: Unplug the magicJack first.

Jennifer Womack: I already opened the window before I unplugged the magicjack

Sharon: Yes, that is fine.

Sharon: Now, on your Internet Explorer click on Tools.

Jennifer Womack: Okay

Sharon: Then, click on Internet Options.

Jennifer Womack: ok

Sharon: Now, click on Security Tab.

Jennifer Womack: ok

Sharon: Then, click on Restricted Sites and Sites button.

Jennifer Womack: ok

Sharon: Under Add this website to this zone type: www.magicTalk.com and click on Add.

Jennifer Womack: ok

Sharon: Then, click on CLOSE. Apply and Ok.

Jennifer Womack: ok

Sharon: Once done, plug the magicJack back.

Jennifer Womack: ok

Jennifer Womack: The computer still does not recognize the USB. I believe there is something wrong with the device and not the software

Sharon: Please try using the USB extension cord again.

Jennifer Womack: That does not work either

Sharon: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?

Jennifer Womack: no

Sharon: Do you have another computer that has Windows XP, Vista or Intel-based Mac OS 10.4.10 where you can try magicjack on?

Jennifer Womack: no

Jennifer Womack: I just disconnected the magicjack and plugged in my USB - my USB works

Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.

Jennifer Womack: I'm sorry - I have been trying to troubleshoot for about an hour now. What do I need to do to get a new device?

Sharon: We do apologize for the inconvenience this has caused you.

Sharon: I can actually process a replacement for you. Replacement is FREE, you will only need to pay for its shipping and handling which costs $9.95. You will be having the same phone number on it.

Jennifer Womack: Okay... I am unable to pay shipping for $9.95 when I'm unsure why it stopped working out of no where. I used it last night - the computer has been sitting in the same exact spot - and when I woke up this morning to try to make a call it was not working.

Sharon: In that case, better if we perform some other steps. I can't process the replacement if you won't agree with the shipping fee.

Jennifer Womack: Okay, that's okay - don't even worry about it. I really think it's unfortunate that magicjack would have me pay shipping when I will be without ANY phone until I get the replacement.

Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.

Jennifer Womack: ok

Sharon: Is Device Manager window up now?

Jennifer Womack: yes

Sharon: At Device Manager window, click + sign next to Disk drives.

Jennifer Womack: ok i have done that

Sharon: Do you see YMAX MagicJack USB Device or Tigerjet Hard Disk Drive or USB Combo HD Device?

Jennifer Womack: no

Sharon: What devices do you have in there?

Jennifer Womack: Toshiba MK8009GAH ATA Device

Sharon: Click + sign next to CD / DVD drives.

Jennifer Womack: I don't have a CD/DVD drive

Sharon: What do you have in there?

Jennifer Womack: What do I have in where?

Sharon: In Device Manager, what other options do you have instead of Disk Drives?

Sharon: I meant, aside from Disk Drives.

Jennifer Womack: There are about 18 other options

Sharon: Thank you for waiting. I'll be with you in just a moment.

Jennifer Womack: Okay - may I ask what's going on?

Sharon: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

Jennifer Womack: Yes go ahead

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Anika'

Your Issue ID for this chat is LTK436021651173X

Anika: Hi Jennifer. This is Anika. I need to take control of your computer to be able to assist you with your concern.

Jennifer Womack: Okay

Anika: Before we start with the screen sharing, may I ask if you have the latest version of Java installed on your computer?

Jennifer Womack: I'm not sure

Jennifer Womack: Hello?

Anika: http://www.java.com/en/download/help/testvm.xml

Anika: Right click on the link and check what version of your Java.

Jennifer Womack: I'm currently download the latest version of Java onto my computer

Anika: Alright

Jennifer Womack: OKay it has downloaded

Anika: Install it.

Jennifer Womack: it has installed i mean

Desktop Sharing session requested by 'Anika'. Click here to initiate

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

Desktop Sharing session has failed (No java detected on client computer)

Anika: Desktop Sharing session has failed (No java detected on client computer)

Anika: Be sure that you have install the Java after you download it.

Jennifer Womack: I'm unsure why it has not been detected. The Java has a lot of troubleshooting information, but I have been troubleshooting for over an over with other representatives. Will I need to trouble shoot Java now before you can help me?

Anika: We cannot initiate a screen sharing if you dont have Java.

Jennifer Womack: That's too bad - thanks

Anika: I can transfer you to our supervisor that can assist you with your issue.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Paul'

Your Issue ID for this chat is LTK436021651173X

Jennifer Womack: Okay, please initiate the fourth transfer

Paul: Hello, how may I help you?

Jennifer Womack: Are you able to see the chat I had with the other 3 representatives?

Paul: Please wait while I check that for you

Paul: Did you download the latest version of java?

Jennifer Womack: Yes

Jennifer Womack: And the upgrade

Paul: Can you please install your latest version of javA?

Jennifer Womack: I did

Paul: so you mean you can't start magicjack ?

Jennifer Womack: This is ridiculous - I'm done



Barco says: (1 year ago)
 0
My magicjack will not let me call numbers in my own area code. Keep getting busy signel.
The password for my vmail finally started to work again though.



canterclub says: (1 year ago)
 0
Sound quality if awful and the service is extremely unreliable. When you pick up the phone you've got a 50/50 chance it'll be working. What the fine print too. There's a limit on the number of calls you can make each month. Also, if you pay for the five-year service they'll claim you only have a year's subscription after the first year and will try to rip you off. YOu'll have to jump through tons of hoops to prove them wrong.



mohammad says: (1 year ago)
 0
I did not try the device and I don’t think I will after my chat with the MagicJack customer support which I wasted more than hour without getting any helpful solution. Notice that there is no customer support phone number or email. The only choice you have is chat. What I observed in my chat with them today March 12, 2011 unprofessional customer service, hold for ever, transfer you from to another, every time you have to repeat your problem more than 10 times, and at the end rudeness. Also, they want transfer you to their supervisor or either give you his contact information if you want to report something. According their worthless customer service, this company is unable to access, reset or manage any of their devices (MJ USB) after it been sold and registered for the first time. So, their devices are one time (one person) use. How I trust a company how does not know how to deal with their own devices!!!



Gary7429 says: (1 year ago)
 0
I like Magicjack. It works well for what I paid for it. It's not the best communications product there is, but it is cheap. I've had it for several years.

Recently they introduced Magictalk. I have been told that in addition to the $19.95 yearly charge for MJack, that I will have to pay another $19.95 a year if I also want Magictalk. I feel it should be a lot less expensive than that since I already have their other product. Can't I pay one low yearly charge for both products? Please work on this Magicjack/talk.



rbaker1161 says: (1 year ago)
 0
Do not buy this product. Magic Jack does not work well. Your computer must always be on, never in sleep mode and never in windows update. Anytime anything happens to disrupt the data stream to your computer, Magic Jack will shut off,. Also, the constant running of the Magic Jack program itself, interferes with the normal operations of your system. Their customer service is non existent, so if you buy this thing, you're on your own. Finally, and this is a big one, Magic Jack will NOT, I repeat, WILL NOT honor their so - called money back guarantee. If they can, they will find a way to deny your request for a refund.



rbaker1161 says: (1 year ago)
 0
Do not buy this product. Magic Jack does not work well. Your computer must always be on, never in sleep mode and never in windows update. Anytime anything happens to disrupt the data stream to your computer, Magic Jack will shut off,. Also, the constant running of the Magic Jack program itself, interferes with the normal operations of your system. Their customer service is non existent, so if you buy this thing, you're on your own. Finally, and this is a big one, Magic Jack will NOT, I repeat, WILL NOT honor their so - called money back guarantee. If they can, they will find a way to deny your request for a refund.



eatitmj43 says: (1 year ago)
 0
MJ sucks Big Time! 2 days and 7 errors of chat to try and get a connection. Do this, Do that, turn off your virus, turn off your firewall, allow cookies, add ports, add a DNS Server address, un effen plug it and plug it back in, try a different usb connection, restart it, download programs (which are a sales gimmic and a form of spyware). A lot of tedious balogne that involves a lot more than "plug it in! thats it!". I needed to call unemployment office for on a very important phone call and guess what? MJ shut down when I needed it the most. The chats took FOREVER! and a day. Their chat responce time is way non efficient and unproductive. Screw MJ!



allfigurdout says: (1 year ago)
 0
Guess I'll just reduce my call features with AT&T to save a few bucks. Though they are slightly expensive, I will stick with them. MJ and Vonage, after all the bad reviews....I AM STICKING WITH AT&T.!



Maltimama says: (1 year ago)
 0
I've had MJ for about 3 months now; would I buy it again? I don't know. I haven't had the sound quality problems other users have, but it is a bit of a hassle to deal with. I'm not crazy about having to leave my computer turned on all day long, or miss calls. But if I shut it down, MJ has to be rebooted as well. And it has not yet, even once, taken ONLY a minute to reset--more like 3. On the other hand, saving $30/month or more for standard phone service is attractive. So far, MJ has saved me a decent amount of money, but I am tracking my problems with it and will take a very close look at them before I renew my service.



Ken12345 says: (1 year ago)
 0
CUSTOMER REVIEW OF MAGIC JACK: I have been a happy user of MAGIC JACK for three months. About two days ago all Cell Phones were blocked from calling my MAGIC JACK phone number. Callers hear a recorded message telling them to contact their respective carrier. MAGIC JACK has only “Chat” support. I “Chatted” with four different representatives and informed all of the following:

I cannot receive calls from ALL cell phones.
I am able to receive calls from land lines.
I called another MAGIC JACK customer from my cell phone and the call went through fine.
Several different callers using Sprint, AT&T, Verizon, Nextel, and T-Mobile were all unable to call through. They all received a recorded message from MAGIC JACK instructing them to call (305) 848-8288 (a MAGIC JACK routing number).
Are all Cell Phone Carriers affected?

Here is MAGIC JACK’s Response:
“Please contact your cell phone carrier so that they can do the fixes for your line”.
“You are not the only one having issues like that right now… that is why you need to contact your carrier so that they will be informed that you are affected with the routing issue”.
“Yes, all cell phone carriers”.
“That's a cell phone issue this time.”
“Yes, you can receive calls with land lines because the problem lies only on the cell phones' carrier providers.”

As you can see I have gotten nowhere with MAGIC JACK. They absolutely refuse to do anything or take responsibility for the problem. Buyer beware. If it sounds too good to be true…



lucassumner says: (2 years ago)
 0
Magic Jack has problems. Within 10 minutes of a call, the other person can not hear me. They can only hear every 3rd or 4th word. The audio quality for them is poor and inaudible. I have contacted live chat 5 times. Every time they do the same thing. The problem has not been corrected. Do not buy!



lucassumner says: (2 years ago)
 0
Magic Jack has problems. Within 10 minutes of a call, the other person can not hear me. They can only hear every 3rd or 4th word. The audio quality for them is poor and inaudible. I have contacted live chat 5 times. Every time they do the same thing. The problem has not been corrected. Do not buy!



bevart says: (2 years ago)
 0
I had my Magic Jack for around 3 months with no problem, then I got a message"Luck You, Up grading now". Well I'm not lucky because it hasn't worked since. I have tried everything. I have a dial tone but the calls don't go through. So much for saving money.



janedoe says: (2 years ago)
 0
I was considering starting the 30 day free trial of magic jack until I read all the complaints. There is no way I would put up with this kind of service just to save a few bucks. If/when they ever get this corrected, I may chceck back again if I live so long.



ranjern says: (2 years ago)
 0
It work once.I am in Houston. I need a 832 number. And directions to accompany the number. Thank you.



kelina says: (2 years ago)
 0
I am likely the worlds biggest skeptic, that being said, I am also the person who has to try all the new techie type gadgets. I have used magicjack now for about a year (I bought the 5 year plan when I purchased). I have been pleased with the unit in all aspects. I have a mac and recently upgraded to a new imac and macbook. I did experience some "issues" with the new computers. I contacted magicjack through their online text based chat. Yes, it is obvious the agent is from India (based on text patterns - but come on the things costs almost nothing, cut em a break) however, they responded fast enough and continued to help until the problems were resolved. (Problem was fixed by a simple and fast software download and some tweaking of the settings).

I have read some bad reviews for this product and I have to say, I can't imagine being happier with a product (remembering back to the days of 400.00+ phone bills -lol-)

Color me satisfied and can't wait to see what "magictalk" is going to be, as it is said to be rolling out soon!



2ndchance says: (2 years ago)
 0
September 22, 2010

Terrible customer service. After a week of chats the unit still can not be activated. Their "live help" chat is totally useless and they care less because they get paid up front.

I would pass on magicjack and can not recommend the service because of the customer "NO" service.
Their only support is via chat, there are no phone numbers and you can't actually chat with someone that has a clue.

When the unit worked, I was fine with it but a company has to stand behind their product and magic jack clearly doesn't.

Also, if you do try it, go for the one year plan as they may not be around much longer.



meashu52 says: (2 years ago)
 0
I have had Magic Jack now for at least 5 months, good bye high monthly phone bills. Seems like most of the people above have a bad internet or ISP connection. I have one kid in Texas, one in Afghanistan (3d tour), and one in Korea (2d tour) and my sons call us once or two times a week and the connection sounds like it is coming from next door, yea, we have about a 4 or 5 second delay but from 20,000 miles away - that's normal - only problem with it, is when I shut the computer down, it takes at least 20 minutes for it all to boot up again - computer is 7 years old but I can wait. Thanks - Ron in Freeport Illinois



tempest says: (2 years ago)
 0
hello
i have a question :
i want to buy a fax to record all incoming calls for my own safety..can i hook a all-in-one up to the magic jack ?
and end my land line service



j9fowler says: (2 years ago)
 0
I am not a majic jack customer but I am getting phone calls every 15 minutes from the number 638-1811 which says "welcome to majic jack, the number you are calling is no longer a working number." This is insanity!!! How do I make it stop? These calls just keep coming all day up until about midnight.I now HATE majic jack!!!!!!!!!!!!!



bobbee says: (2 years ago)
 0
I have had it for 3 years and it works great. It is not for those that can't diagnose simple problems. You need a HIGH SPEED internet. Even vontage needs it. I will admit that their ads are to simplistic and don't give you any facts.



mistycatmisty says: (2 years ago)
 0
fnbowden@gmail.com

The dial tone is very low and when I press in a # nothing happens. Have to use key pad on screen to complete a call and volume is very low.Please let me know what to do. It is set on phone, not head set. Thanks



magichackedoff says: (2 years ago)
 0
I called people i bought from and told them that the magic jack only partially work intermittingly
and they said it was because i used a air card i told them all i was asked was if i had hi speed and said "i said yes-since my air card is hi speed" they said well partially hi speed? Unless you have a land line or hi speed wifi don't buy.
once you activate you have to pry your money out with a pry bar.
kb nw



magicjak52 says: (2 years ago)
 0
DONT BUY IT, VERY POOR CUSTOMER SERVICE , NO DIRECT TALK FOR CUSTOMER SERVICE EVEN THOUGH IT IS A PHONE COMPANY, I SPENT OVER 7 DAYS TRYING TO FIX THE PROBLEM THEY ASKED ME TO DISABLE THE SECURITY SYSTEM TO MAKE IT WORK AND EVEN ASKING $10 FOR A REFURBISHED REPLACEMENT PLUS SHIPPING AND HANDLING CHARGES
HERE IS THE CONVERSATION THAT I HAD


Please wait for a site operator to respond.
You are now chatting with 'Shelly'
Your Issue ID for this chat is LTK4190124319163X
Shelly: Hello, how may I help you?
Customer: Hello
Shelly: Hi Customer
Customer: i talked with a customer care representative 2 days ago
Customer: the problem i was having was that instead of the ringing at the magicjack it would go straight into voicemail
Customer: and he said the problem will be fixed in 24hrs
Shelly: When did this issue started?
Customer: and it has been like almost 40 hrs after i talked
Customer: it satarted a week ago exact
Shelly: okay
Shelly: is your magicajck plugged in right now and is the magicjack dial pad up?
Customer: yes it is
Shelly: does it display "ready to call"?
Customer: yes it does
Customer: and ifotogt to tell you
Customer: i can make calls fine
Customer: i just cannot receive cals
Shelly: okay
Shelly: is your telephone plugged in to the magicjack?
Customer: no it isnt
Customer: eversince i had the problem i disconnected the telephone
Shelly: please plug in your telephone to the magicjack so that we can try it
Customer: okay
Customer: plugged in
Shelly: okay
Shelly: On your magicJack, click menu and volume/headset control then on the "choose your device", select telephone
Customer: it is set to telephone
Shelly: okay
Shelly: Ask someone to call your magicjack and try to look at the magicjack dial pad screen and let me know if you can see the incoming call there
Customer: straight to voicemail
Shelly: did you saw the incoming call on the magicjack dial pad screen?
Customer: no
Customer: it went straight to voicemail
Shelly: okay
Shelly: do you have an anti virus or internet security suite?
Customer: yes i do and the ports 5060 and 5070 UDP are opned
Shelly: okay
Shelly: Please restart your magicjack.. click the magicjack dial pad menu then click advance user and click restart
Customer: restartded
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: Please click the link to download and run the magicJack upgrade
Shelly: http://upgrades.magicjack.com/upgrade/upgrade.exe
Shelly: Please inform me if the upgrade is finished
Customer: done
Shelly: okay
Shelly: Please ask someone to call your magicjack again
Customer: straight to voicemail
Shelly: okay
Shelly: please try to unplug your magicjack again for 15 seconds and plug it to another USB port
Shelly: When magicjack dial pad is up and displays "ready to call", ask someone to call you again
Customer: straight to voicemail
Shelly: Please hold for a moment
Shelly: Thank you for waiting. Let me transfer you back to a higher level of support to assist you further
Shelly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'April'
Your Issue ID for this chat is LTK4190124319163X
Customer: Hello
April: Hello Customer. My name is April. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
April: Thank you for waiting patiently. Allow me to help you with your concern.
April: May I know what did you get when you dialed an 800 number?
April: Sorry, please disregard the message above.
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: yes i did call one 800 number on aug 11
Customer: and the problem is in the magicjack
Customer: i know that because i tried it on both of my computers
April: Okay, thank you.
April: May I know what is your firewall or internet security?
Customer: symantec Endpoint protection
April: Okay, kindly unplug MJ and disable Symantec Endpoint protection firewall for the meantime.
Customer: disable
Customer: disabled
April: Thank you.
April: Please plug MJ back again and then try calling your MJ phone number.
Customer: no
Customer: straight to voicemail
April: Does it show "Ready to Call"?
Customer: yes it did
Customer: and still does now
Customer: and it still goes into voicemail
April: Okay.
April: May I know what is your internet connection?
Customer: dsl
Customer: 5Megabit
April: I mean, what is your internet service provider?
Customer: acanac
Customer: but it uses bells service
April: Do they offer an Internet Security?
Customer: no
Customer: they do but i havent installed it
April: Okay
April: Click Start tab and open your control panel... Go to internet options
Customer: i am there
April: Then .. under privacy tab.. slide bar down to "allow all cookies" u
Customer: done
April: Click under security tab click on "trusted sites" then click the "sites" button..
Customer: there
April: Please uncheck the box at bottom left of window that says "require server verification...
Customer: it was already uncleched
April: Please type the following address into the text bar.. reg.talk4free.com click the "add" button.. now type in the following address.. my.magicjack.com and click "add".
Customer: it says i need teh https:// before the site
Customer: nvm
April: Okay
Customer: added
April: Please click "ok" then click "apply" close the internet options. unplug the magic jack and plug it back into a different usb port.
Customer: done
April: Try calling your MJ phone number, check if you can receive calls
Customer: no it goes to voicemail
Customer: hello
April: Thank you
April: May I have your MJ phone number?
Customer: 6479552021
April: Please wait while I check that for you
Customer: okay
April: Thank you
April: Open task manager (control+alt+delete) and click the tab named Processes;. Locate and end the following processes: MAGICJACK, and MAGICJACKLOADER and MagicJack.exe. Now unplug your magicJack, wait 2 minutes, and plug it back in.
Customer: i only have magicjack
Customer: not the otherones
April: Okay, please end it
Customer: done
April: Please try to check if you can receive calls this time.
Customer: it ringed the first time
Customer: and then the 2nd time it went to voicemail
April: Are you connected to a router?
Customer: yes i have
Customer: but the firewall is disabled
April: Okay
April: May I know what is your router model?
Customer: TRENDnet TEW-432BRP
April: Can you try to bypass your router?
Customer: i have added the ports
April: But sometimes it is on the router itself, have you tried bypassing the router yet>
April: ?
Customer: yes i ahve
Customer: 5 days ago
Customer: the agent told me to do it and see if it works
Customer: it dosent
April: Does it worked?
Customer: then i talked with the acanc customer support
Customer: they said when i attach my router it transfers all the ports to my router
Customer: and then i disabled the firewall on the router
Customer: it still dosent work
April: Can you connect computer directly to the modem?
Customer: i can but eth conversatino will get disconnected
Customer: and i dotn wanna start it again
Customer: cuz i kno i did it and it dident work
April: Have you tried MJ on a different computer?
Customer: yes i have
Customer: on a fresh window
Customer: with fireall disabled
Customer: no antivirus
Customer: still dosent work
Customer: i was wondering what the magicjack warrenty covers
Customer: i think i need a replacement
Customer: because i even tried it at my uncles house on a different interent connection and it still dosnt work
April: If the problem is only on receiving of calls, the issue is not on the device so a replacement unit is not a solution, Customer.
Customer: cuz i am fed up with this
Customer: it is a week
Customer: since i had the problem
April: I understand your part, Customer. However, this is not really an issue on the device, something on you settings is blocking your incoming connections.
Customer: it is not hte interent connection
Customer: not the computer
Customer: i tried it on atleast 7 diffenrt computers
Customer: 4 interent connections
April: May I know what is your Firewall?
Customer: symantec endpoint protection
April: Aside form that, are you using Rogers online protection or anything provided by your internet service provider?
Customer: no
Customer: i am not entileted to
Customer: because of the company's antivirus
Customer: it is a matter of security
April: Okay
April: Customer, please do try MJ on a different computer with a different internet connection
Customer: i did
Customer: 4 different internet connections
April: Hold down the windows button and letter R simultaneously and type devmgmt.msc then press Enter key. Let me know once Device Manager is up.
Customer: i am there
April: Click on the +sign next to Sounds Video Game Controllers.
Customer: there
April: Do you see a "USB Internet Phone By Tigerjet"?
Customer: yes i do
April: Right click on the "USB Internet Phone By Tigerjet" and select "Update driver".
Customer: do you guys have a update driver files which i manually install
April: No, that is not available and it not yet possible, Customer.
April: Does it worked before?
Customer: i am gonan try deleting the drivers
Customer: and then pluging them in again
Customer: can you tell me which ones i ahve to uninstall
April: Please uninstall only USB Internet Phone By Tigerjet" and install it back again
Customer: still goes into voicemail
April: Does MJ incoming calls worked on that computer before?
Customer: yes it did
Customer: it stopped working since last sunday
Customer: but i also noticed that the magicjack is a bit worm
April: Were there any changes on your system or computer prior to this (example: newly installed programs)?
Customer: i can check
Customer: but then why dosent it work on another computer
April: Let us try to check so that we can determine the cause of the MJ problem.
Customer: sure
April: Okay
Customer: still dosent work
April: Would you like to try a replacement unit?
Customer: yes i would
April: We can give you a replacement unit for FREE. All you need to pay is the shipping and handling fee which is $9.95, this will be billed on or before the day we ship the device. The replacement unit will have the same phone number and license/service of the old one. Once you got the new device, all you need to do is to plug it in and verify email address/password then you can use it right away. There is no need to return the defective unit.
Customer: cuz i had another magicajack and it workd
Customer: i got a better idea your service is really poor
Customer: it sucks
Customer: i already spent 40 dollers on a line i am not spending anymore money
April: That I understand, Customer
Customer: i will post this conversation everywhere on the interet where the magicjack reviews are good
Customer: to let them know the truth about magicjack
Customer: i am not spendin one more doller on this piece of shit or wasting one more minute of my time
Customer: on this messed up piece
April: Okay. I understand your part, Customer. Have a great one and take a care\
April: Bye..
Chat session has been terminated by the site operator.



jimmyl says: (2 years ago)
 0
This thing is magic junk.More trouble than it is worth.I spent three hours on line and lost $90.00 dollars from my job to try and fix this magic junk.I am sure the tech was paid more than the $19.00 it cost for his work.I got tired and told them this was silly and suggested they just send me A new magic junk.You would have though I was trying to rob them.They said no but they were willing to pay the tech another three hours to try and fix it.It just does not add up for what the magic junk cost. Just send a new one and save some money and customers.Don't buy this thing it is junk and never works like it should.



DanLBoun says: (2 years ago)
 0
WOW!!! I guess I'm stuck with, over priced, AT&T... I was thinking about Vonage, looked into it a little... I guess they adopted a little practice, of continuing to charge you... Even after you get away from them... For the phone number, they think they own,,, yours... Seems little good is said about MJ , but their was something interesting said, that "might" be a help.. More memory, & problems with fire wall, blocking JM... For those of you, that are having problems with Magic Jack...



mellon2kx says: (2 years ago)
 0
I am searching your website for information on if and how Magic Jack works for sending and receiving a FAX. I use an HP L-7780 All-In-One (Scan, Copy, Print, FAX) and would love to have a Magic Jack IF it will work with my computer FAX maching.

Thanx


Lonnie Capps



ATucsoni says: (2 years ago)
 0
I am thiking to risk and get a MJ no matter how others commented on it. I think 30-day trial is sufficient to judge whether to keep it or turn it back.

Regards

A G
Tucson, AZ



dubblo7 says: (2 years ago)
 0
I bought the magic jack at my local Radio Shack about 3 days ago..It works brilliantly for me..Voice clarity is awesome..It rings when people call me. The onscreen control is awesome..It shows whos calling, they can leave a msg and it emails you the message in .wav format.I think people that dont like it either A: dont know much about computers and kinda freaks them out or B: they have a crappy ISP. I have fiber optic service that is 15mbps download and 15mbps upload and my magic jack works flawlessly.So Long AT&T and your $68 a MONTH phone bill!!!! Love this product!!!!!!



yojeremyplaya says: (2 years ago)
 0
Magic Crap... "So easy even a caveman can do it"




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